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Otros clientes, otros modelos financieros
Prior, Francesc; Santomá Juncadella, JavierArticle ART-2010FinanceLa bancarización y la expansión del crédito son palancas de crecimiento fundamentales en todas las economías. Sin embargo, muchos de los países considerados emergentes todavía presentan enormes déficits en este sentido. La falta de acceso a los servicios financieros y el envío de remesas constituyen una enorme oportunidad de negocio para el sector bancario, especialmente en los segmentos de bajos ingresos y pymes. En este artículo, los autores re...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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Eurostar and the Channel Tunnel Incident (A) (Chinese Version)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-ZHMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Realidades emergentes a la vista
De Meyer, Arnoud; Garcia-Canal, Esteban; García-Herrero, Alicia; Guillen, Mauro F.; Prior, Francesc; Santomá Juncadella, JavierDossier DOS-10Economics, Finance, Innovation and Change, StrategyEs posible aprender mucho de los nuevos protagonistas del crecimiento económico y la innovación.Starting at €15.00
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Realizing Emerging Realities
De Meyer, Arnoud; Garcia-Canal, Esteban; García-Herrero, Alicia; Guillen, Mauro F.; Prior, Francesc; Santomá Juncadella, JavierDossier DOS-10-EEconomics, Finance, Innovation and Change, StrategyDeveloping economies are no longer lurking below. These new global giants are making waves.Starting at €15.00
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Seeing Profitability Through a Banking Lens
Prior, Francesc; Santomá Juncadella, JavierArticle ART-2010-EFinanceThe two things that emerging markets lack ¿ access to finance and the extension of credit ¿ are the two basic factors considered as key drivers of economic growth. Yet, for banks, the lack of access to financial services and money transfer facilities in these markets represents a huge business opportunity, especially among low-income segments and small and medium-sized enterprises (SMEs). This article examines three promising new business models:...Starting at €8.20
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Macsa: Making the Transition from Products to Projects
García Pont, Carlos; Rocha e Oliveira, Paulo; Valadas, JorgeCase M-1255-EMarketing, Service and Operations ManagementMACSA competed in the coding and product identification industry, as it proportioned firms with the ability to trace all of its products form raw material to the end consumer. Their traditional strategy had been to sell "products" such as ink-jet printers, lasers, and labeling machines. In recent years, the company started to sell "projects" which included machines, software, and consulting. The case describes the challenges faced by the CEO and ...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (C): The Aftermath
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1257-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (C) case describes the aftermath of the incident, including the conclusions of the external investigations that were conducted.Starting at €5.74