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Harvard Deusto Business Review (España)
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Crisis y reflotamiento en la pyme: criterios de actuación
Segarra, José AntonioArticle HDBR-8Decision Analysis¿Cómo se deben afrontar los nuevos retos de futuro a los que se enfrentan las pymes? ¿Qué criterios de prevención se pueden aplicar ante una crisis empresarial? Aquí se desvelan algunas incógnitas de un futuro caracterizado por profundos cambios tecnológicos, sociales y económicos, con un efecto decisivo en la supervivencia de las empresas. Detectar una posible pérdida de competitividad y actuar a tiempo para asegurar la continuidad de la empresa...Starting at €8.20
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Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive InsurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence (Portuguese)
Heely, Laura; Ulaga, Wolfgang; Carmon,ZivCase INSEAD-6597P-PBDecision AnalysisThis case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry. It uses digital technologies to automate, accelerate and manage an ...Starting at €8.20