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IESE (España)
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Addiopizzo - Teaching Note: Mafia, Anti-Mafia or Hiding in the Grey Area
Vaccaro, Antonino; Ribera, AlbertoTeaching Note BET-5-EBusiness Ethics and Corporate Social ResponsibilityThis teaching note discusses the Addiopizzo case study. It is a relatively flexible case that can be used in several courses, for example, business ethics, corporate social responsibility, leadership, entrepreneurship, small and medium-size business management, and geopolitics.Starting at €0.00
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Betty's Wines - Teaching Note: Ethical problems of an "organic" narcissistic entrepreneur
Vaccaro, AntoninoTeaching Note BET-26-EBusiness Ethics and Corporate Social Responsibility, Entrepreneurship, Leadership and People ManagementBetty is a very famous wine entrepreneur who works in the natural/organic wine sector. Although she has gained outstanding international success, she struggles to manage her team. The case is based on the notes of interviews made with Betty and one of her collaborators as a part of a 4-year project in which IESE's Center for Business in Society explored ethical and responsibility issues in the organic wine-making sector. Any kind of personal, org...Starting at €0.00
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Premià de Dalt (A and B) - Teaching Note: Privatization in the Name of Security
Giuseppe Giura; Vaccaro, AntoninoTeaching Note BET-25-EBusiness Ethics and Corporate Social Responsibility, Service and Operations ManagementIn 2018, the people of Premià de Dalt, a small town north of Barcelona (Spain), started to be seriously concerned about security. Indeed, the local police (Policia Urbana) had received an anomalously high number of reports of home burglaries. The mayor of the city was urged to find an immediate and effective solution. This situation was part of a much larger problem affecting Barcelona's metropolitan area. Most of the responsibility for security ...Starting at €0.00
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Premià de Dalt (B): Privatization in the Name of Security
Giuseppe Giura; Vaccaro, AntoninoCase BE-209-EBusiness Ethics and Corporate Social Responsibility, Service and Operations ManagementIn 2018, the people of Premià de Dalt, a small town north of Barcelona (Spain), started to be seriously concerned about security. Indeed, the local police (Policia Urbana) had received an anomalously high number of reports of home burglaries. The mayor of the city was urged to find an immediate and effective solution. This situation was part of a much larger problem affecting Barcelona's metropolitan area. Most of the responsibility for security ...Starting at €5.74
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Madrileña Red de Gas (A): Reinventing the Company With the Motto "Our Customers Must Not Suffer"
Munoz-Seca, BeatrizCase P-1184-EService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €8.20
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer"
Munoz-Seca, BeatrizCase P-1185-EService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €5.74
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Guidant Corporation: Disclosure or non Disclosure Dilemmas in the Pacemaker Industry
Vaccaro, AntoninoCase BE-168-EBusiness Ethics and Corporate Social Responsibility, Innovation and ChangeGuidant Corporation is a high-tech startup producing medical devices such as pacemakers, defibrillators and coronary stent systems. Toward the middle of 2002, Guidant discovers that some of its pacemakers and defibrillators, which had been sold and implanted in thousands of patients, had a technical problem and could fail to deliver an electric shock when one was needed. The company faces the dilemma of whether or not to disclose the information ...Starting at €8.20
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Logistics
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-313-EService and Operations ManagementStarting at €8.20
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What Should I Do if I End-up Working in a Corrupted Network
Vaccaro, AntoninoTechnical Note BEN-130-EBusiness Ethics and Corporate Social Responsibility, Decision Analysis, StrategyImagine that one day you receive a phone call from a headhunter. You get a very interesting offer. Nice salary (20% more than your current one), more responsibilities, a lot of fringe benefits. It really seems to be the opportunity you were looking for, so you accept the offer without hesitation. During the few first months, you are happy with the new job. People are nice, the work is not as stressful as you expected, but, after some time, you st...Starting at €8.20
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A Brief Introduction to Museums
Marco, Elvira; Herrero, Quionia; Munoz-Seca, Beatriz; Riverola, JosepTechnical Note PN-445-EKnowledge and Communication, Service and Operations ManagementHistorically, museums in Europe were developed by the social elite, and many have their origins in royal collections which were not open to the public. However, during the nineteenth century, they began to open their doors to visitors, a move conceived as a means of helping to educate the masses. During the last third of the twentieth century, the role that museums played in society evolved: they went from being places for the display, preservati...Starting at €8.20