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Darden University of Virginia (USA)
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Saving Griffin
Grushka-Cockayne, Yael; Cowan, Alex; Turse, JasonCase DARDEN-OM-1717-EService and Operations ManagementThis case is designed to introduce general management students to applied digital transformation at the program level. The Griffin program is a midsized but high-stakes program in the US Special Operations Command focused on intelligence gathering and analytics. This case describes how the team and its lead used agile to refocus the program, working to drive valuable outcomes for stakeholders.Starting at €8.20
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Growth Hacking Online Education
Grushka-Cockayne, Yael; Cowan, AlexCase DARDEN-OM-1719-EService and Operations ManagementThis case explores the work of a Darden faculty member, Alex Cowan, to assess the demand for a public version of the software development course he taught at Darden. It was no secret that with the technology sector surging, general management jobs in tech were both a growing category and exciting career trajectory. However, managers in the sector tended to work in small, interdisciplinary agile teams. Creative confidence in going from idea to des...Starting at €8.20
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“For Where Your Septic Tank Is, There Your Heart Will Be Also”: Enterprise Cascadia and The Hood Canal Septic Loan Program
Fairchild, Gregory B.; Race, NatalieCase DARDEN-ENT-0180-EEntrepreneurshipJan Markham’s team was currently considering Enterprise Cascadia as a potential awardee for her foundation’s Community Investment Excellence Awards program. The program had been established to recognize and aid in the growth of community development financial institutions that achieved excellence in each of six areas: vision, use of funds, leadership, innovation, financial strength and performance, and impact and policy. Markham’s task was to det...Starting at €8.20
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Macro Questions for Microfinance: ACCION New York and ACCION USA
Fairchild, Gregory B.; Thomas, Jackie; Race, NatalieCase DARDEN-ENT-0181-EEntrepreneurshipThe new president and CEO of ACCION New York, a community development loan fund, was considering leading her organization in a combination with an affiliate organization, ACCION USA, and that morning, she would be conducting a meeting to discuss how to present the combination question to the directors at Friday’s board meeting.Starting at €8.20
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NCFCU: Serving the "Sinks" in the City by the Bay
Fairchild, Gregory B.; Race, Natalie; Jia, RuoCase DARDEN-ENT-0186-EEntrepreneurshipThe CEO and manager of Northeast Community Federal Credit Union for over 20 years, Lily Lo was familiar with the financial needs of low-income people in the Bay Area, but the credit union’s future was not as clear: She was considering whether to add another branch in the SOMA neighborhood.Starting at €8.20
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Arbor Days: Trumann Landscaping and ACCION USA
Fairchild, Gregory B.; Race, NatalieCase DARDEN-ENT-0188-EEntrepreneurshipACCION USA was a nonprofit organization that began operations in 1991 to provide financing to small businesses that did not have access to traditional sources of credit. In this case, Sarah Gomez, a risk analyst and senior consultant for AUSA, has to evaluate a potential client: Trumann Landscaping.Starting at €8.20
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Continuous Design Using Hypothesis-Driven Development
Cowan, AlexTechnical Note DARDEN-OM-1740-EService and Operations ManagementThis technical note introduces readers to two important concepts involving design in the digital sphere: continuous design and hypothesis-driven design (HDD). Continuous design applies the proposition that rather than doing a large amount of design and research up front, a team is better off building smaller, specific items, testing them with users, and iteratively changing the design based on what it learns. HDD operates from the foundation that...Starting at €8.20
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Facilitating Digital Development with Agile User Stories
Cowan, AlexTechnical Note DARDEN-OM-1739-EService and Operations ManagementImplicitly or explicitly, product-development teams in digital spaces will go through a process of gathering and employing data to help them create and iterate upon a user experience that invites high engagement. An important part of gathering this data is having actual users test the product, but in order to learn what testable criteria constitute successful user behaviors, managers and teams can employ user stories, testable micronarratives abo...Starting at €8.20
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Letting the Sun In: Redeveloping a Derelict Office Building in Chicago
Fairchild, Gregory B.; Smith, Robert N.; Race, NatalieCase DARDEN-ENT-0156-EEntrepreneurshipObtaining community development bank support for renovating a derelict city-owned building in Chicago's South Side was just part of the challenge. Despite being seasoned residential real estate investors, a couple must nonetheless overcome many hurdles: Obtaining bank financing, participating in extensive city project review and approval, meeting elaborate labor requirements, and attaining Leadership in Energy and Environmental Design (LEED) cert...Starting at €8.20
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Boston Community Capital and The Solar Energy Advantage: Let There Be Light
Fairchild, Gregory B.; Race, Natalie; Bothwell, JamieCase DARDEN-ENT-0175-EEntrepreneurshipDick Jones had just received a voice mail from Jigar Shah at SunEdison, a solar energy services firm, informing him that his venture-financed firm would not be able to partner on the solar project they had been discussing the last few months - a plan to bring the benefits of clean, renewable energy to low-income families in Boston. A third-party solar power purchase agreement would have allowed low-income housing developments to lock in their ele...Starting at €8.20