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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Japón: de la burbuja a la crisis
Gual, Jordi; Martrat, SergiCase ASE-396EconomicsEste caso presenta la evolución de la economía japonesa en los años noventa. El caso aborda los orígenes de la burbuja financiera que se creó a finales de los ochenta y las consecuencias para las empresas y la economía en general del estallido de la burbuja durante la década siguiente. El caso pone el énfasis en el estudio de hasta qué punto se pueden utilizar políticas monetarias y fiscales en Japón para solucionar los problemas económicos de fi...Starting at €8.20
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The Spanish economy and the 1999 tax reform
Martrat, Sergi; Gual, JordiCase ASE-393-EEconomicsStarting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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Japan: from the bubble to the slump
Gual, Jordi; Martrat, SergiCase ASE-396-EEconomicsThis case presents the evolution of the Japanese economy in the 1990's. The case discusses the origins of the financial bubble that was created in the late 1980's and the consequences for business and the economy in general of the burst of the bubble during the 1990's. The case emphasizes the study of the extent to which fiscal and monetary policies can be used in Japan as a way to solve the economic problems of the late 1990's or whether, on the...Starting at €8.20
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La economía española y la reforma de impuestos de 1999
Martrat, Sergi; Gual, JordiCase ASE-393EconomicsEn este caso se analiza la situación de la economía española a principios de 1999. El caso se centra en el impacto que puede tener la reducción del impuesto sobre la renta aprobada por el Parlamento a finales de 1998. El caso muestra cómo la economía española se encuentra en una posición de expansión económica y baja inflación tras conseguir alcanzar con éxito la meta de la moneda única, el euro, que se implanta a primeros de 1999. La aprobación ...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Chinese Version)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-ZHMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Macsa: Making the Transition from Products to Projects
García Pont, Carlos; Rocha e Oliveira, Paulo; Valadas, JorgeCase M-1255-EMarketing, Service and Operations ManagementMACSA competed in the coding and product identification industry, as it proportioned firms with the ability to trace all of its products form raw material to the end consumer. Their traditional strategy had been to sell "products" such as ink-jet printers, lasers, and labeling machines. In recent years, the company started to sell "projects" which included machines, software, and consulting. The case describes the challenges faced by the CEO and ...Starting at €8.20
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Eurostar and the Channel Tunnel Incident (C): The Aftermath
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1257-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (C) case describes the aftermath of the incident, including the conclusions of the external investigations that were conducted.Starting at €5.74