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IESE (España)
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Inma Shara, la dirección armónica
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-104Business Ethics and Corporate Social Responsibility, Leadership and People ManagementLa directora de orquesta Inma Shara comparte reflexiones sobre su profesión y su vida: carrera profesional, preparación de conciertos, gestión de orquestas, dirección de personas, creación de lazos afectivos, creatividad, disciplina, compromiso emocional, éxito, tiempo, equilibrio...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Ram Bhawnani, ¿suerte o talento
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-28Leadership and People ManagementEl caso recoge la trayectoria profesional y vital de Ram Bawhnani, dueño de un bazar en Tenerife, ciudadano hindú, en la actualidad tercer accionista de Bankinter. El caso recorre desde su nacimiento, infancia y primer viaje profesional al Japón, hasta su llegada a Tenerife para gestionar un bazar, negocio donde inicia sus multimillonarias operaciones en Bolsa, fundamentalmente en la banca.Starting at €8.20
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Ram Bhawnani: Luck or Talent
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-28-ELeadership and People ManagementThis case outlines the personal and professional history of Ram Bhawnani, an Indian citizen, owner of a bazaar in Tenerife, and currently the third largest shareholder in Bankinter. The case moves from his birth, childhood and his first working trip to Hong Kong, to his arrival in Tenerife, to manage a bazaar, a business from which he began his multi-million dollar forays into the stock market, mostly in the banking sector.Starting at €8.20
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Rosa García, CEO at Microsoft España
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-48-ELeadership and People ManagementThis case follows the career of Rosa García, currently director of Microsoft in Spain. Among the challenges and reflections discussed in the case are her years of academic training, her first professional experiences, her spell in Redmond, where she worked with Steve Ballmer, her return to Spain to manage Microsoft, and her search for a balance between work and family, and between the world of new technologies and education.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Inma Shara, the Conductor as Manager
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-104-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementOrchestra conductor Inma Shara shares her reflections on her profession and her life: her professional career, preparing concerts, managing orchestras, people management, creating personal bonds, creativity, discipline, emotional commitments, success, time, balance, etc.Starting at €8.20
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Marko Ivan Rupnik: Corazón y razón
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-80Leadership and People ManagementEl caso recoge la trayectoria vital -infancia, colegio, vocación, años universitarios...- de Marko Rupnik, artista, filósofo, teólogo, jesuita y escritor. Asimismo se analiza su labor, como fundador y director del Centro de estudios e investigaciones Enzio Aletti, donde reside y trabaja desde 1991. En un mano a mano con él se recogen sus reflexiones sobre cuestiones tales como la gestión de la diversidad cultural, el equilibrio entre la dimensión...Starting at €8.20
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Muhammad Yunus, un liderazgo real
Sánchez, M. J.; Alvarez de Mon, SantiagoCase DPO-59Leadership and People ManagementEl caso recoge la trayectoria vital de Muhammad Yunus, fundador y presidente del Grameen Bank, desde su infancia, años de estudio, estancia en Estados Unidos, primeras iniciativas, etc. El caso analiza la personalidad, proyectos y motivaciones del profesor Yunus, hombre clave en el diseño, desarrollo y consolidación del Grameen Bank.Starting at €8.20