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IESE (España)
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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RELE Rouen: Language Immersion in Normandy (B): The Family Council
Klueter, Thomas Maximilian; Soler, EdiCase ASN-79-ECorporate Governance, Decision Analysis, Knowledge and CommunicationThe case describes various members of the Demongeot family, the house and land that they currently rent from RELE Rouen, and the business in French language learning led by Béatrice and Maxime. An offer to take over the business and family property forced the two partners to call a family meeting and decide, among the five children of the family, whether to sell the house they had all grown up in. The difficulty arose from the need to individuall...Starting at €5.74
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Local: A Fresh Option on the Icelandic Menu
Klueter, Thomas Maximilian; Steindorsson, EinarCase E-201-ELocal Salad is a start-up with three years of life in the restaurant sector. The case enables the initial analysis of the company to be reviewed in terms of its business model, overall attractiveness of the business, advantages of being a first mover and management of the entrepreneurial team. The start-up faces a number of challenges-the company is losing money, there is tension among shareholders and the logistics model (central kitchen) is not...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Typhoon Solar: Cuellos de botella organizacionales
Palencia, Ana; Klueter, Thomas MaximilianCase ASN-91Leadership and People Management, Marketing, StrategyTyphoon Solar ha crecido rápidamente gracias a un innovador modelo de Cash & Carry de venta de paneles solares desde sus almacenes en la cuenca del Mediterráneo. Pero, últimamente, la empresa parece tener "dolores de crecimiento". Donna, cofundadora de Typhoon Solar, debe decidir qué hacer, si es que hay que hacer algo.Starting at €8.20
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Typhoon Solar: Organizational Bottlenecks
Palencia, Ana; Klueter, Thomas MaximilianCase ASN-91-ELeadership and People Management, Marketing, StrategyTyphoon Solar has grown rapidly using an innovative cash and carry model for solar panels from centers around the Mediterranean. More recently, however, the company appears to have growing pains. Donna, Typhoon Solar`s co-founder, needs to determine what (if anything) should be done.Starting at €8.20
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Riding the Wave: Financing Ventures Through Crowdequity
Klueter, Thomas Maximilian; de San José Riestra, AmparoCase E-187-EEntrepreneurship, Finance, Information TechnologiesThis case study helps entrepreneurs and start-ups to understand the various types of finance available to fund a business. It compares, in the context of the mobile app developer Wave, the pros and cons of resourcing using crowd equity, business angels and venture capital. The case also shows how the different finance sources might be appropriate at different stages of a company's growth.Starting at €8.20
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Wave: en la cresta de la ola: La financiación de empresas a través de crowdequity
Klueter, Thomas Maximilian; de San José Riestra, AmparoCase E-187Entrepreneurship, Finance, Information TechnologiesEl objetivo de este caso es servir como ayuda para que los emprendedores y las startups entiendan los distintos tipos de financiación disponibles para sus negocios. Tomando el caso de la empresa Wave como contexto, se comparan los pros y los contras del crowdequity, los business angels y el capital riesgo. Además, se muestra cómo podrían resultar adecuadas las distintas fuentes de financiación para cada una de las fases de crecimiento de la empre...Starting at €8.20
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Factoring through NoviCap - Launching a Fintech Startup
Klueter, Thomas Maximilian; Macia, Marc AntoniCase E-215-EEntrepreneurshipNoviCap, a 100% online factoring solution for SMEs, had to take critical steps to grow in 2015. The company was centered on a new "spot factoring model", which allowed it to differentiate considerably from its competitors. Initially, founders of the fintech startup felt that many SMEs would be attracted by the lower overall costs and flexibility of its pay-as-you-go scheme. Struggling with a slow expansion of its customer base, however, the compa...Starting at €8.20