Aman Resorts
To maximize their effectiveness, color cases should be printed in color. Aman Resorts describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot
Collection: HBSP (USA)
Ref: HBS-111012-E
Format: PDF
Number of pages: 14
Publication Date: Nov 9, 2010
Language: English
Review date: Apr 9, 2011
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Description
To maximize their effectiveness, color cases should be printed in color. Aman Resorts describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot
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Year: 2010
Geographic Setting: Asia;Singapore
Industry Setting: Accommodation & food services
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