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Case

AVE: ¿sostenibilidad en el servicio o reinventarse

By Munoz-Seca, Beatriz

El caso narra las actuaciones llevadas a cabo por la Unidad de Negocio (UN) de la Alta Velocidad de Renfe desde su creación hasta la consecución del Premio Europeo para la Calidad. La UN afronta ahora nuevos retos en un marco desregularizado y con la ampliación de sus servicios. Este caso está basado en el caso "AVE y la búsqueda de la excelencia en el servicio" de la misma autora (P-1017).

Collection: IESE (España)

Ref: P-1168

Format: PDF

Number of pages: 19

Publication Date: Jun 18, 2018

Language: Spanish, English

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Description

Year: 2000

Geographic Setting: España

AVE: ¿sostenibilidad en el servicio o reinventarse

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AVE: ¿sostenibilidad en el servicio o reinventarse

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AVE: ¿sostenibilidad en el servicio o reinventarse

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