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44 items were found using the following search criteria
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Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged) (Spanish version)
Narayanan, V.G.; Brem, LisaCase HBS-107S03Accounting and Controlone from the point of view of the vice president of customer relationship marketing and the other from a line manager's perspective.Starting at €8.20
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Central Bank: The ChexSystems(SM) QualiFile(R) Decision
Campbell, Dennis; Martinez-Jerez, F. Asis; Tufano, Peter; Ekins, Emily McClintockCase HBS-208029-EFinanceThe "Central Bank" series analyzes the use of information and product design for managing the counterparty risk of newly acquired customers. Central Bank, a mid-sized regional U.S. bank, was attempting to grow its customer base by increasing the number of new checking accounts. Like many banks, Central saw checking accounts as an important tool for customer acquisition and loyalty-building. However, the bank realized that the aggressive pursuit o...Starting at €8.20
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Central Bank: The ChexSystems(SM) QualiFile(R) Decision, Teaching Note
Campbell, Dennis; Martinez-Jerez, F. Asis; Tufano, PeterTeaching Note HBS-208038-EFinanceTeaching Note for [208029].Starting at €0.00
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The White Space and Business Model Innovation: Finding Brilliant Opportunities Outside Your Core
Johnson, Mark W.Book Chapter HBS-5767BC-ELeadership and People ManagementWhat happens when an opportunity arises outside a company's core, an opportunity to serve a wholly new customer or an existing customer in a radically new way, or to create an entirely new market or significantly transform an existing one? If such an opportunity requires your company to operate in a fundamentally different way-with a different formula for making money, a new set of resources and processes, different expertise, and maybe a new way...Starting at €8.20
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The White Space Between: Dealing with Industry Discontinuity--Finding Opportunities in Tectonic Industry Change
Johnson, Mark W.Book Chapter HBS-5771BC-ELeadership and People ManagementUnpredictable, revolutionary forces from outside the market can alter the course for everyone in the race. But tectonic industry change-when whole industries suffer an unforeseen shock, collapse, or form anew-opens up uncharted territory for companies between what was and what is to be, or what company transformation experts call the "white space between." In this chapter, chairman of Innosight and strategic innovation thought leader Mark W. John...Starting at €8.20
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Customer Lifetime Value Analysis (Spanish version)
Steenburgh, Thomas; Avery, JillCase HBS-519S01Marketingasset acquisition - attracting new customers to the firm, asset maximization - maximizing the value the firm extracts from each customer, and asset retention - retaining existing customers for the long term. The note gives students a foundation for analyzing marketing cases, as well as providing an analytical structure and process for completing a marketing plan. The note is accompanied by a free Excel worksheet which contains sample problems, p...Starting at €8.20
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Marketing Analysis Toolkit: Customer Lifetime Value Analysis
Steenburgh, Thomas; Avery, JillCase HBS-511029-EMarketingCustomers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric which allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset acquisition - attracting new customers to the firm, asset maximization - maximizing the value the firm extracts from each customer, and asset retention - retaining existing customers for the lon...Starting at €8.20
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RentJuice
Eisenmann, Thomas R.; Kind, LizCase HBS-811069-EEntrepreneurshipRentJuice, founded in mid-2008, provided a subscription software service-sold via phone and live online webinars-that allowed real estate professionals like brokers and agents to manage and market rental listings, communicate with clients, and complete transaction paperwork (e.g., tenant applications, credit screening, lease documents), all through a single, intuitive, web-based interface. The case explores RentJuice's early development and the c...Starting at €8.20
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The End of Solution Sales
Adamson, Brent; Dixon, Matthew; Toman, NicholasArticle HBS-R1207C-EIn recent decades sales reps have become adept at discovering customers' needs and selling them "solutions." This worked because customers didn't know how to solve their own problems. But the world of B2B selling has changed: Companies today can readily define their own solutions and force suppliers into a price-driven bake-off. There's some good news, though, according to the authors, all directors at Corporate Executive Board. A select group of...Starting at €8.20
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Infibeam Internet Retailing
Piyush Kumar Sinha; Barbara L. Marcolin; Varsha Verma; Nupur GuptaCase IVEY-9B12M094-EEntrepreneurship, StrategyThis case focuses on Infibeam, a small, new e-commerce company in India, as an illustration of innovative B2B contractual agreements that enabled it to acquire a significant customer base at a very low cost. However, it must now develop innovative strategies for marketing communication, customer value proposition and a new IT e-commerce rural platform in order to achieve its required growth estimates and raise capital for a new project in coopera...Starting at €8.20