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204 items were found using the following search criteria
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Lincoln Electric Co. (Spanish version)
Berg, Norman A.; Fast, Norman D.Case HBS-314S05StrategyThis case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. Covers the strategy and management practices of the world's largest manufacturer of welding equipment. Discusses the compensation system and company culture, and the leadership style of management.Starting at €8.20
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Peugeot Talbot España: The Villaverde Factory Plant
Huete, Luis MaríaCase P-739-EService and Operations ManagementStarting at €8.20
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Don't Automate, Obliterate (Spanish version)
Hammer, MichaelArticle HBS-90406Information Technologiesabandoning old ways of working and creating entirely new ones.Starting at €8.20
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Acenor: The Vitoria-Gasteiz Factory (C)
Rodríguez Porras, José MaríaCase FH-385-ELeadership and People ManagementStarting at €5.74
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NH Hotels
Babé, G.; García, J.; Huete, Luis MaríaCase P-772-EService and Operations ManagementStarting at €8.20
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Wonderful Management of Disney, The
Huete, Luis María; Schofield, MarkTechnical Note PN-283-EService and Operations ManagementThis note summaries the history and management concepts and practices of Disney, one of the most successful service companies of the world. The note explores the managerial logic behind the «Pixie Dust» Magic that Disney is able to set in place and Disney's current businesses.Starting at €8.20
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Acenor: The Vitoria-Gasteiz Factory (B)
Rodríguez Porras, José MaríaCase FH-384-ELeadership and People ManagementStarting at €5.74
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Note on After-Sales Services
Huete, Luis María; Schofield, MarkTechnical Note PN-292-EService and Operations ManagementThe primary goal of this note is to provide an overview of the evolution and growing importance of after-sales service and its place in the Service Mix, as well as to suggest a more conceptual definition of service in association with the standard concepts and structures underlying the marketing of a physical or tangible good. Building on the hypothesis that every company must progressively put itself in the position of creating a coherent global...Starting at €8.20
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Acenor: The Vitoria-Gasteiz Factory (D)
Rodríguez Porras, José MaríaCase FH-449-ELeadership and People ManagementStarting at €5.74
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Quality assurance through defect prevention
Zantinga J.Technical Note PN-302-EService and Operations ManagementThis technical note describes the three inspection techniques in the field of quality assurance to reach the goal of conformation to specifications. They are: Judgement Inspection (High Reliability and Sampling), Process Inspection and Source Inspection. Tables, references, examples.Starting at €8.20