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5 items were found using the following search criteria
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Creating New Knowledge the Japanese Way
Nonaka, IkujiroArticle ART-2153-EKnowledge and CommunicationGiven the sweeping changes happening across the business world with regard to more collaborative forms of learning and open innovation, companies are increasingly looking for better ways to foster new knowledge, seeing it as a key source of value creation and competitive advantage beyond the mere pursuit of profit maximization. Two decades since publishing his seminal book, The Knowledge-Creating Company, Ikujiro Nonaka revisits those theo...Starting at €8.20
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Leadership Under Pressure: Communication Is Key
Pin Arboledas, José RamónArticle ART-2271-ELeadership and People ManagementLet's not kid ourselves: crises happen, even with contingency plans in place. And it's in high-pressure situations like these when true leadership is tested. Citing numerous case studies, the author provides a guide to help managers lead their companies when the unthinkable happens. It starts with taking responsibility and assembling the ideal management team for the crisis at hand. This means communicating in a personal way, with transparency, c...Starting at €8.20
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Finding Service Gaps in the Age of e-Commerce
Parasuraman, A.Article ART-2384-EInformation Technologies, Service and Operations ManagementThirty years after developing the well-known SERVQUAL scale, the author revisits the original framework in light of the growing role of technology in service delivery. As more and more people turn to the Internet to purchase goods and services, he and his colleagues have recognized the need to adapt the SERVQUAL framework to the realities of the online experience; specifically, to measure the extent to which a website facilitates efficient and ef...Starting at €8.20
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The Reality of Fiction
IESE InsightArticle ART-2457-ELeadership and People ManagementKeith Oatley, a prize-winning British/Canadian author and professor emeritus at the University of Toronto, says fiction helps us to perceive the world through fresh eyes and teaches us about human nature. "By reading fiction, you get better at understanding what goes on in life."Starting at €8.20
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Mindfulness: Multiply Productivity Through Undivided Attention
Ribera Azorín, Alberto; Guillén Pastor, José LuisArticle ART-2498-EKnowledge and Communication, Leadership and People ManagementStimuli, distractions and interruptions are ubiquitous in the workplace today. On top of that, there is a growing pressure to do more with less. For executives suffering from increased stress, lower productivity often follows. One solution that a growing number of companies are embracing is "mindfulness" -- a technique to tune out the noise and focus deliberately on what is important. Based on research and coaching experiences related to designin...Starting at €8.20