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Asegurando el futuro: la transformación digital de Santalucía
Zamora, Javier; Sastre Boquet, IsaacCase OIT-12Information Technologies, Innovation and Change, Service and Operations ManagementEn otoño del año 2022, Rubén Muñoz, director general de Tecnología y Operaciones de Santalucía, preparaba junto con Sergio Bernabé, director de Sistemas, una reunión con el Consejo de Administración. Este órgano tenía que dar la aprobación definitiva al despliegue del nuevo software central (o core asegurador), que iba a soportar casi todas las operaciones de este grupo asegurador; esta operación estaba siendo preparada por la dirección de Sistem...Starting at €8.20
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Insuring the future: Santalucía's digital transformation
Zamora, Javier; Sastre Boquet, IsaacCase OIT-12-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn the fall of 2022, Rubén Muñoz, general manager of technology and operations at Santalucía, together with CIO Sergio Bernabé was preparing for a meeting with the board of directors. The board had to give final approval to the deployment of the new core software (insurance core system) that would support practically all the insurance group's operations. The deployment was being prepared by management of the Systems Department and general managem...Starting at €8.20
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Eleva Educação: Transforming K-12 Education in Brazil
Lee, Gloria; Mansfield, Imogen; Uribe Villa, DanielCase SGSB-E760-EEntrepreneurshipEleva Educação is a Brazilian education company that owns and operates private K-12 schools and sells curriculum tools. As of 2020, they directly serve 84,000 students in a high-performing network of 114 affordable private schools in seven states across Brazil, reach 279,000 other students who are enrolled in schools that have licensed Eleva’s Learning Management System (LMS), and have successfully opened a new “premium” flagship school with a di...Starting at €8.20
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IESE Insight. Número 12. Primer trimestre 2012
IESE InsightMagazine REV-29Decision Analysis, Economics, Information Technologies, Innovation and Change, Knowledge and Communication, Leadership and People Management, Service and Operations Management, StrategyOcupados con la crisis y con los problemas del día a día, la mayoría de directivos no dedican tiempo a pensar en las grandes cuestiones que afectarán a sus empresas en las próximas décadas. Aunque gestionar el futuro es imposible, el dossier del número 12 de la revista IESE Insight le ayudará a anticiparse a él. El profesor del IESE Adrian Done repasa las doce tendencias globales que marcarán la agenda empresarial y ofrece una serie de her...Starting at €22.00
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iPort 12: Any Port in Storm?
Mahowald, Chris; Mitchell, BradleyCase SGSB-RE142-EService and Operations ManagementIn January 2011, Jeff Kelter and Bob Savage, the managing partners of KTR Capital Partners (KTR), convened an investment committee meeting in KTR’s New York City headquarters to decide whether to proceed with the acquisition of iPort 12. If approved, KTR would fund a $5.3 million non-refundable deposit for the purchase of an 89 percent vacant, two-building warehouse project comprising 1.3 million square feet in Carteret, New Jersey. In 2007, ...Starting at €8.20
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Vet Center (B): 12 meses después.....
Rahnema Alavi, Ahmad; Vázquez- Dodero, Juan CarlosCase C-677Accounting and ControlEl caso presente la evolución del negocio de un centero veterinario fundado en 1989 por un juven recién graduado en la facultad. Seis años después y ya habiendo conseguido un apreciable desarrollo del negocio, empiez a dudar de si el negocio iba tan bien como debería, si era posible su expansión manteniendo la estructura financiera actual.Starting at €5.74
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12 Pitfalls to Avoid on the Path to Managing Reputational Risks
Henisz, Witold J.Article ART-2819-EKnowledge and Communication, StrategyEngaging with your external stakeholders is an essential means by which companies not only reduce risk and preempt future crises, but also generate value for shareholders and society alike. So why do executives appear to ignore "corporate diplomacy," which in many ways is one of the best resources in the executive toolkit to help manage risk effectively? Drawing on his DIPLOMat framework, the author answers this question by showing the myriad way...Starting at €8.20
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The Neonatal Service of the Hospital 12 de Octubre in Madrid (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, BeatrizCase P-1124-PBService and Operations ManagementThe case describes the service experience at the Neonatal Unit of the Hospital 12 de Octubre. It starts with a description of the activities of the Unit, and goes on to explain how the service is organized and how the use of a specific methodology assists in problem solving. The Unit is focused on understanding client needs that are not implicitly described and providing solutions and alternatives for demands that are not formally made.Starting at €8.20
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IESE Insight. Issue 12. First Quarter 2012
IESE InsightMagazine REV-29-EDecision Analysis, Economics, Information Technologies, Innovation and Change, Knowledge and Communication, Leadership and People Management, Service and Operations Management, StrategyIESE's Adrian A. Done presents practical tools for plotting the major threats and maximizing the significant opportunities that are likely to have a direct bearing on your and your companys future well-being and prosperity. Ian Goldin (Oxford Martin School) suggests the first steps you need to take to improve the mitigation and management of 21st century systemic risks. Devin Fidler and Marina Gorbis (Institute for the Future) explore the im...Starting at €22.00
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The Neonatal Service of the Hospital 12 de Octubre in Madrid
Munoz-Seca, BeatrizCase P-1124-EService and Operations ManagementThe case describes the service experience at the Neonatal Unit of the Hospital 12 de Octubre. It starts with a description of the activities of the Unit, and goes on to explain how the service is organized and how the use of a specific methodology assists in problem solving. The Unit is focused on understanding client needs that are not implicitly described and providing solutions and alternatives for demands that are not formally made.Starting at €8.20