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Snow Valley Resorts: Revisiting the Service Blueprint
Harjot Singh; Arunesh GargCase IVEY-W36181-EEntrepreneurship, MarketingOn July 10, 2023, a Snow Valley Resorts co-owner was reviewing his organization’s first quarter financials for fiscal year 2022–23. Snow Valley Resorts was founded in 1993 in the Indian state of Himachal Pradesh, when the first of the group’s four resorts, Snow Valley Resorts Manali, was built among the Himalayan mountain range with panoramic views and pleasant weather. The co-owner had set a goal to increase the organization’s revenue growth rat...Starting at €8.20
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Baobab Clean Technologies: Zeroing In on Business Markets
Harjot SinghCase IVEY-W27852-EEntrepreneurship, MarketingThe India-based company Baobab Clean Technologies was founded in September 2011 with a business model based on the premise of safety and sustainability for electronic waste. The company facilitated the disposal of computers and electronic products for consumer and trade channels. It refurbished and sold products with a bundle of services like point-to-point delivery, installation, warranty, and support. Sales had started improving during the COVI...Starting at €8.20
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GST Group: Reframing B2B Marketing Strategy
Harjot SinghCase IVEY-W33328-EEntrepreneurship, MarketingThe Gurmukh Singh Technology (GST) group, based in Ludhiana, Punjab, India, manufactured high-precision machined parts and sheet-metal components for various industries and sectors such as agriculture and horticulture. Revenues of the group had dipped substantially in 2018 due to non-receipt of payments from some customers, and the situation was compounded by the onset of the COVID-19 pandemic and the consequent lockdowns in 2020 and 2021. In Jan...Starting at €8.20