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Emergia: Driving Profitability on Help Desk Contracts, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-111108-EFinanceTeaching Note for#111-048.Starting at €0.00
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Multiasistencia: Redefining the Relationship with Its Service Professionals, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-114010-EAccounting and ControlTeaching Note for 113143.Starting at €0.00
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Todovino: Can Your Rival Be Your Friend, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-111109-EAccounting and ControlTeaching Note for 111071.Starting at €0.00
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Bancaja: Developing Customer Intelligence (A) and (B), Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-113145-EMarketingTeaching Note for 107055 and 107066.Starting at €0.00
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Bankinter: Deploying the Mortgage Simulator to the Branches, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-107080-EFinanceTeaching note to 107070.Starting at €0.00
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Ciclon de Alicante, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-107058-EAccounting and ControlTeaching Note to (105-046).Starting at €0.00
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Bankinter: Growing Through Small and Medium Enterprises, Teaching Note
Martinez-Jerez, F. AsisTeaching Note HBS-107076-ETeaching note to (107-075). This teaching note is available in only hard copy format (HBP does not have digital distribution rights to the content). As a result, a digital Educator Copy of the case is not available through this web site.Starting at €0.00
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Henkel Iberica (A) and (B), Teaching Note
Martinez-Jerez, F. Asis; Narayanan, V.G.Teaching Note HBS-107078-EService and Operations ManagementTeaching note to (105-023) and (105-024).Starting at €0.00
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Emergia: Driving Profitability on Help Desk Contracts
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111048-EFinanceEmergia wants to keep its customers happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?Starting at €8.20
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Todovino: Can Your Rival Be Your Friend
Martinez-Jerez, F. Asis; Brem, LisaCase HBS-111071-EAccounting and ControlTodovino sells Spanish wines through wine clubs and web sites. Founder-CEO Gonzalo Verdera has partnered with many companies to create cobranded wine clubs, but now he is pondering a joint venture with one of his rivals, a brick-and-mortar wine chain. Todovino would provide the online presence for the chain. Should Verdera help his rival? What are the risks and benefits for Todovino?Starting at €8.20