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ARISE: A Destination-for-a-Day Spa, Teaching Note
Beer, Michael; St. Clair, LyndaTeaching Note HBS-913522-ELeadership and People ManagementTeaching Note for Product #913521Starting at €0.00
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A Destination-for-a-Day Spa (Spanish version)
Beer, Michael; St. Clair, LyndaCase HBS-913S07Leadership and People Managementtips are lower than expected, reducing expected compensation; scheduling issues create bottlenecks; and the level of commitment varies among PWCs. The result is a high employee turnover rate, and departing employees take an average of 35% of their client base with them when they go. Now, with financials for the spa's second year completed, the VP of spa operations, the VP of business operations, and the CEO must evaluate what is and what isn't w...Starting at €8.20
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ARISE: A Destination-for-a-Day Spa
Beer, Michael; St. Clair, LyndaCase HBS-913521-ELeadership and People ManagementA new Dallas-based health and beauty spa aims to use a highly distinctive human resource system as the foundation of its competitive strategy. By encouraging employees to act as "personal wellness coaches" (PWCs) with high commitment and broad responsibilities, the leadership intended to provide a level of client service that would justify premium rates. However, the system is not working. Issues include: tips are lower than expected, reducing ex...Starting at €8.20