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How to Execute on the Promise of Customer Focus (Spanish version)
Gulati, RanjayArticle HBS-R0705Finformation sharing, division of labor, and decision making. Sometimes this involves replacing traditional silos with customer-focused ones, but more often it entails transcending existing boundaries. JLL has experimented with both approaches. Cooperation. Customer-centric companies, such as Cisco Systems, develop metrics for customer satisfaction and incentives that reward customer-focused cooperation. Most also shake up the power structure so ...Starting at €8.20
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BlackRock (C): Integrating BGI
Gulati, Ranjay; Rivkin, Jan W.; Sesia, AldoCase HBS-717406-EStrategyThis (C) case is a supplement to HBS case no. 717-404 "BlackRock (A): Selling the Systems?"Starting at €5.74
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BlackRock (B): Acquire MLIM - Teaching Note
Gulati, Ranjay; Gilson, Stuart C.; Sesia, AldoTeaching Note HBS-719431-EStrategyTeaching note to case 717405 and 717485Starting at €0.00
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BlackRock (B): Acquire MLIM
Gulati, Ranjay; Rivkin, Jan W.; Gilson, Stuart C.; Sesia, AldoCase HBS-717405-EStrategyThis B case is a supplement to HBS case no. 717-404 "BlackRock (A): Selling the Systems?"Starting at €5.74
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BlackRock (A): Selling the Systems
Gulati, Ranjay; Rivkin, Jan W.; McNamara, KellyCase HBS-717404-EStrategyAs the case opens in 1999, several key leaders at BlackRock, Inc.- then a relatively small asset management firm -- are trying to convince CEO Larry Fink and others that the firm should begin to offer Aladdin -- its proprietary analytics and trading platform -- to other asset managers. While some members of the senior team saw "selling our systems" as an opportunity, others likened it to "selling weapons to the enemy" or "giving away the crown je...Starting at €8.20
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Target: Responding to the Recession
Gulati, Ranjay; Lal, Rajiv; Ross, CatherineCase HBS-510016-EMarketingWithin 10 months of Gregg Steinhafel's taking over as CEO at Target, the U.S. was mired in the most significant economic downturn in 50 years. Top competitor Wal-Mart had positioned itself well for the crisis, while Target's same store sales began to slide. While Steinhafel believed that Target's long-term strategy and positioning were right, he pondered a set of strategic and operational challenges. Did Target have the right mix of offensive and...Starting at €8.20
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Jones Lang LaSalle: Reorganizing around the Customer (2005), Teaching Note
Gulati, Ranjay; Cullen, Patrick; Marshall, LuciaTeaching Note HBS-410069-ELeadership and People ManagementTeaching Note for [410007].Starting at €0.00
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BlackRock (A): Selling the Systems (with video links)
Gulati, Ranjay; Rivkin, Jan W.; McNamara, KellyCase HBS-717484-EStrategyAs the case opens in 1999, several key leaders at BlackRock, Inc.- then a relatively small asset management firm -- are trying to convince CEO Larry Fink and others that the firm should begin to offer Aladdin -- its proprietary analytics and trading platform -- to other asset managers. While some members of the senior team saw "selling our systems" as an opportunity, others likened it to "selling weapons to the enemy" or "giving away the crown je...Starting at €8.20
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BlackRock (B): Acquire MLIM (with video links)
Gulati, Ranjay; Rivkin, Jan W.; Gilson, Stuart C.; Sesia, AldoCase HBS-717485-EStrategyIn early 2006, BlackRock, Inc. is considering acquiring Merrill Lynch's asset management business. The asset management industry was in a state of transition. In the prior year, more than 130 mergers and acquisitions had taken place. The proposed deal between BlackRock and Merrill Lynch would change BlackRock from a chiefly U.S.-based fixed income asset manager for institutional clients, to a firm with a global footprint and a strong equities and...Starting at €5.74
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The Mahindra Group: Leading with Purpose
Gulati, Ranjay; Tahilyani, RachnaCase HBS-421091-EKnowledge and CommunicationIndia headquartered Mahindra Group is a multibillion-dollar federation of companies operating across the globe. It is ahead of its time in articulating its purpose and mapping its values, something it had first done at inception and then refreshed yet again as 'Rise' in 2011. Over the past decade, it has cascaded the essence of 'Rise' as a purpose through the organization. The idea was to "challenge conventional thinking and innovatively use all ...Starting at €8.20