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The Former and Current Chairs of Mastercard on Executing a Strategic CEO Succession
Haythornthwaite, Richard; Banga, AjayArticle HBS-R2102A-EKnowledge and CommunicationIt cast a wide net, considering more than 40 internal employees and a handful of standout externals. It committed to inclusivity in decision-making, asking the entire board to participate. It insisted on solving for tomorrow's problems, not today's, in clarifying what type of new leader was needed. It focused on developing and retaining all its current and future stars--not just filling the top job. Finally, the authors pledged to keep their min...Starting at €8.20