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Are You Really Listening
Bryant, Adam; Sharer, Kevin W.Article HBS-R2102E-EKnowledge and CommunicationThey generally have access to more lines of communication than anybody else, but the information that flows to them is suspect and compromised. Warning signals are tamped down. Key facts are omitted. Data sets are given a positive spin. All of it isolates leaders in a dangerous information bubble. But they can escape that bubble, the authors argue, by working actively to create a more expansive "listening ecosystem." They first have to learn how...Starting at €8.20