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Leadership in the Age of Transparency
Meyer, Christopher; Kirby, JuliaArticle HBS-R1004A-EStrategyCompanies have long prospered by ignoring what economists call externalities - the various impacts that a business has on its broader milieu but is not obliged to pay for. (Pollution is the classic example.) Now, claim companies must adopt a very different stance, thanks to growing industrial scale, better sensors, and heightened sensibilities. Increasingly, business impacts are laid at companies' doorsteps. The best companies don't react defensi...Starting at €8.20