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Robin Ash and Printzhof Press, Teaching Note
Cespedes, Frank V.; St. Clair, LyndaTeaching Note HBS-913555-ELeadership and People ManagementTeaching Note for Product #913554.Starting at €0.00
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ARISE: A Destination-for-a-Day Spa, Teaching Note
Beer, Michael; St. Clair, LyndaTeaching Note HBS-913522-ELeadership and People ManagementTeaching Note for Product #913521Starting at €0.00
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Robin Ash and Printzhof Press
Cespedes, Frank V.; St. Clair, LyndaCase HBS-913554-ELeadership and People ManagementRobin Ash has just been promoted to Chief Operating Officer of Printzhof Press and Vice President of its parent company, Education and Entertainment Holdings, Inc. Her first objective is to create an action plan that will achieve two seemingly contradictory corporate objectives: transform Printzhof into an aggressively competitive 21st century educational publisher while maintaining its close-knit and collaborative culture. Because of new technol...Starting at €8.20
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ARISE: A Destination-for-a-Day Spa
Beer, Michael; St. Clair, LyndaCase HBS-913521-ELeadership and People ManagementA new Dallas-based health and beauty spa aims to use a highly distinctive human resource system as the foundation of its competitive strategy. By encouraging employees to act as "personal wellness coaches" (PWCs) with high commitment and broad responsibilities, the leadership intended to provide a level of client service that would justify premium rates. However, the system is not working. Issues include: tips are lower than expected, reducing ex...Starting at €8.20