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Performance Management at Intermountain Healthcare
Bohmer, Richard; Romney, Alexander C.Case HBS-609103-EService and Operations ManagementIntermountain Healthcare is a 21-hospital integrated delivery system serving Utah and southern Idaho that is nationally recognized for its highly structured approach to managing the quality of clinical care. This case describes Intermountain's system for improving clinical performance that makes use of the organization's extensive set of standardized clinical protocols and associated clinical process and outcome measures. The measures underpin a ...Starting at €8.20
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Google Cloud Platform: BigQuery ML
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminTechnical Note DARDEN-QA-0942-EDecision AnalysisGoogle Cloud Platform offers BigQuery ML, a popular cloud computing resource for developing data models. This note provides information about creating, evaluating, and deploying data models with BigQuery ML.Starting at €8.20
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Zillow Offers' "Volatile Error Rate"
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminCase DARDEN-QA-0944-EDecision AnalysisIn November 2021, Zillow announced that it was planning to shut down Zillow Offers, its iBuying program that leveraged its home value algorithm to quickly purchase homes for later resale. Zillow made the announcement after its market capitalization dropped from $48.35 billion in February 2021 to $16 billion in November. Poor program performance in 2021 left the company with roughly $500 million in losses due to an extensive inventory of overpaid ...Starting at €8.20
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Google Cloud Platform: BigQuery Explainable AI
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminTechnical Note DARDEN-QA-0943-EDecision AnalysisMachine-learning (ML) models have become a common tool used across a multitude of industries to help people make decisions. As these models have increased in predictive power, many have also grown in complexity. The pursuit to improve the accuracy of predictions has diminished the interpretability of many models—leaving users with little understanding of the model’s behavior or trust in its predictions. The field of eXplainable artificial intelli...Starting at €8.20
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Google Cloud Platform: BigQuery Explainable AI
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminTechnical Note DARDEN-QA-0943Decision AnalysisMachine-learning (ML) models have become a common tool used across a multitude of industries to help people make decisions. As these models have increased in predictive power, many have also grown in complexity. The pursuit to improve the accuracy of predictions has diminished the interpretability of many models—leaving users with little understanding of the model’s behavior or trust in its predictions. The field of eXplainable artificial intelli...Starting at €8.20
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Google Cloud Platform: Cloud Storage
Lichtendahl, Kenneth C. Jr.; Andrasko, Joe; Boatright, BenjaminTechnical Note DARDEN-QA-0941-EDecision AnalysisGoogle Cloud Platform (GCP) offers Cloud Storage, a popular cloud computing resource for data storage. This note provides information about uploading data to Cloud Storage, creating BigQuery tables from data found in Cloud Storage, previewing files in Cloud Storage, and sharing Cloud Storage buckets.Starting at €8.20
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FanShop
Lichtendahl, Kenneth C. Jr.; Andrasko, Joe; Boatright, BenjaminExercise DARDEN-QA-0887-EDecision AnalysisThis exercise explores customer transaction data generated from a business owner's website and illustrates the added benefit of basic data analytics practices used to uncover business insights. Students discover the business's purchase trends when they answer the provided questions by writing SQL queries. The questions guide students to determine which product offerings the business should promote and which customer segments to target. Additional...Starting at €8.20
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Google Cloud Platform: BigQuery
Lichtendahl, Kenneth C. Jr.; Andrasko, Joe; Boatright, BenjaminTechnical Note DARDEN-QA-0929-EDecision AnalysisGoogle Cloud Platform (GCP) offers a popular cloud computing resource for writing Structured Query Language (SQL) queries. The resource is called BigQuery. This note provides step-by-step information about accessing BigQuery and using it to upload and explore data. It also includes a quick-start guide.Starting at €8.20
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Introduction to Tableau
Lichtendahl, Kenneth C. Jr.; Andrasko, Joe; Boatright, BenjaminTechnical Note DARDEN-QA-0940-EDecision AnalysisTableau is a powerful visualization software that supports the data analysis process. The program allows users to create custom visualizations from datasets of all sizes and types using a simple drag-and-drop interface. This note introduces new users to Tableau by providing guidance on connecting to data, exploring the interface, and creating a number of common visualizations.Starting at €8.20
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Patient Care Delivery Model at the Massachusetts General Hospital (Spanish Version)
Edmondson, Amy C.; Bohmer, Richard; Heaphy, Emily D.Case HBS-605S21Service and Operations ManagementExamina la implementación de un nuevo modelo de prestación de atención de los pacientes en el Hospital General de Massachusetts. Usos clínicos y datos financieros para examinar diferentes opciones para la dotación de personal de profesionales de la salud no médicos y para comprender los desafíos de la gestión del cambio a través de múltiples profesiones en el ámbito hospitalario. Recientemente ascendido a vicepresidente senior de Servicios de Ate...Starting at €8.20