This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Wells Fargo Servicios Financieros Online (B)
Kaplan, Robert S.; Tempest, NicoleCase HBS-102S07Accounting and ControlDescribe cómo el Balanced Scorecard construido por los servicios financieros en línea (OFS) grupo se utiliza para seleccionar las iniciativas de mayor prioridad para la organización. Actualmente, surgen iniciativas continuamente a través de la organización y gestión gasta considerable tiempo revisando lo aprueba, y, a menudo, la cancelación de las iniciativas. OFS desarrolla un procedimiento de clasificación, basado en el cuadro de mando integral...Starting at €5.74
-
Elkay Plumbing Products Division, Teaching Note
Kaplan, Robert S.Teaching Note HBS-110089-EFinanceTeaching Note for 110007.Starting at €0.00
-
Cost Variance Analysis
Kaplan, Robert S.; Gallani, SusannaCase HBS-117006-EAccounting and ControlThe Cost Variance Analysis note was written to provide students with fundamental concepts and methods for the analysis of cost variances. This note focuses on the decomposition of cost variances into price, quantity and mix variance components, an approach that allows students to identify the root causes of differences between expected and actual costs.Starting at €8.20
-
Citigroup Technology Infrastructure Division: Financial Strategies for Managing IT as a Business Within a Business
Kaplan, Robert S.; Anderson, Steven R.Book Chapter HBS-2236BC-EAccounting and ControlThis chapter illustrates how using TDABC to create an activity-based Business Performance Management (BPM) system helped the Citigroup Technology Infrastructure Division--an internal shared services division--to operate as a "business within a business." This chapter is excerpted from "Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits."Starting at €8.20
-
Springfield Hospital
Gallani, Susanna; Kaplan, Robert S.Case HBS-117025-EAccounting and ControlOne of the key roles of costing systems is to support the evaluation of performance and facilitate appropriate resource allocations. Through participation in a comparative cost study, management at Springfield Hospital, known for its heavy focus on operational excellence, become aware of opportunities for further improvement. Analysis of the differences in costs, uses, and allocations of resources will inform management in the decision and implem...Starting at €8.20
-
Caroline Regis at Excel Systems (Spanish version)
Mayo, Anthony J.; Roberts, Michael J.Case HBS-917S17Leadership and People Managementoutsourcing. Regis is threatened by the diminution in the role of in-house manufacturing and by the VP for Supply Chain Management at Gemini. The case traces Regis's reactions to the proposal. She seems ready to accede to the organizational politics and support the new strategy, only to change her mind and anger her superiors, who thought she would support the plan. She tries to seize control of the situation and threatens to resign if she is no...Starting at €8.20
-
Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Case HBS-4374-EService and Operations ManagementThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Starting at €8.20