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Wells Fargo Servicios Financieros Online (B)
Kaplan, Robert S.; Tempest, NicoleCase HBS-102S07Accounting and ControlDescribe cómo el Balanced Scorecard construido por los servicios financieros en línea (OFS) grupo se utiliza para seleccionar las iniciativas de mayor prioridad para la organización. Actualmente, surgen iniciativas continuamente a través de la organización y gestión gasta considerable tiempo revisando lo aprueba, y, a menudo, la cancelación de las iniciativas. OFS desarrolla un procedimiento de clasificación, basado en el cuadro de mando integral...Starting at €5.74
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Elkay Plumbing Products Division, Teaching Note
Kaplan, Robert S.Teaching Note HBS-110089-EFinanceTeaching Note for 110007.Starting at €0.00
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Cost Variance Analysis
Kaplan, Robert S.; Gallani, SusannaCase HBS-117006-EAccounting and ControlThe Cost Variance Analysis note was written to provide students with fundamental concepts and methods for the analysis of cost variances. This note focuses on the decomposition of cost variances into price, quantity and mix variance components, an approach that allows students to identify the root causes of differences between expected and actual costs.Starting at €8.20
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Citigroup Technology Infrastructure Division: Financial Strategies for Managing IT as a Business Within a Business
Kaplan, Robert S.; Anderson, Steven R.Book Chapter HBS-2236BC-EAccounting and ControlThis chapter illustrates how using TDABC to create an activity-based Business Performance Management (BPM) system helped the Citigroup Technology Infrastructure Division--an internal shared services division--to operate as a "business within a business." This chapter is excerpted from "Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits."Starting at €8.20
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Springfield Hospital
Gallani, Susanna; Kaplan, Robert S.Case HBS-117025-EAccounting and ControlOne of the key roles of costing systems is to support the evaluation of performance and facilitate appropriate resource allocations. Through participation in a comparative cost study, management at Springfield Hospital, known for its heavy focus on operational excellence, become aware of opportunities for further improvement. Analysis of the differences in costs, uses, and allocations of resources will inform management in the decision and implem...Starting at €8.20
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Understanding Customer Experience (Spanish version)
Meyer, Christopher; Schwager, AndreArticle HBS-R0702Gpast patterns (evaluating completed transactions), present patterns (tracking current relationships), and potential patterns (conducting inquiries in the hope of unveiling future opportunities). Data are collected at or about touch points through such methods as surveys, interviews, focus groups, and online forums. Companies need to involve every function in the effort, not just a single customer-facing group. The authors go on to illustrate how...Starting at €8.20
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El liderazgo en la era de la transparencia
Meyer, Christopher; Kirby, JuliaArticle HBS-R1004AStrategyLas empresas han prosperado mucho haciendo caso omiso de lo que los economistas llaman externalidades - los diversos impactos que una empresa tiene en su entorno más amplio, pero no está obligado a pagar. (La contaminación es el ejemplo clásico.) Ahora, las compañías de reclamación deben adoptar una postura muy diferente, gracias a la creciente escala industrial, mejores sensores y sensibilidades aumentadas. Cada vez más, los impactos de negocio ...Starting at €8.20
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Runaway Capitalism
Meyer, Christopher; Kirby, JuliaArticle HBS-R1201C-EEconomicsCapitalism remains the most powerful, flexible, and robust system for driving broad-based prosperity and enhancing quality of life. But keeping capitalism on track will depend on our ability to rethink the priorities that guide everyone in the system, from entrepreneurs to regulators to investors. In particular we will need to throttle back the headlong pursuits of competition and ROE, and that process begins with recognizing them for what they a...Starting at €8.20