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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Teaching Note DARDEN-OB-1046TN-ELeadership and People ManagementTeaching Note for product OB-1046Starting at €0.00
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Kim Park (B): Liabilities
Hawkins, David F.; Miller, Gregory S.; Narayanan, V.G.Case HBS-110018-EAccounting and ControlA series of caselets exploring the accounting for liabilities.Starting at €5.74
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Kim Park (B): Liabilities, Teaching Note
Hawkins, David F.; Narayanan, V.G.; Miller, Gregory S.Teaching Note HBS-110021-EAccounting and ControlTeaching Note for [110018].Starting at €0.00
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How to Talk to Investors-Through the Press
Miller, Gregory S.Article HBS-F0801K-EFinanceIf you're seeking attention from investors and analysts, the press can be a convenient megaphone. Cultivating relationships with the media takes patience, but the payoffs in both good times and bad are priceless.Starting at €8.20
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Navigating Turbulent Waters: Glitnir Bank's Communication Challenge During a Macroeconomic Crisis
Kimbrough, Michael D.; Miller, Gregory S.; Dessain, Vincent; Damgaard Jensen, AneCase HBS-107050-EFinanceGlitnir Bank is an Icelandic company following an aggressive growth strategy that relies heavily on foreign debt. Access to such debt is suddenly curtailed when there is a downturn in market sentiment regarding the Icelandic economy as a whole. Students will reflect on the essential elements of a communications strategy, including the role of the media and analysts. Class discussion will focus on creating infrastructure that will increase the ban...Starting at €8.20
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How Hard Should You Push Diversity (HBR Case Study)
Davidson, Martin N.Article HBS-R1211X-ELeadership and People ManagementCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Starting at €8.20
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Opening Week at Darden
Davidson, Martin N.; Thomas-Hunt, Melissa C.Case DARDEN-OB-1296-ELeadership and People ManagementThis case describes the experience of five MBA students beginning their two-year residential program. The students are members of a learning team, and each is experiencing challenges orienting to the new program and to her or his teammates.Starting at €8.20
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How Hard Should You Push Diversity (Commentary for HBR Case Study)
Davidson, Martin N.Article HBS-R1211Z-ELeadership and People ManagementCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Starting at €8.20
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaTechnical Note DARDEN-OB-1449-ELeadership and People ManagementThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookStarting at €8.20
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Arjun Sachdev and the Collingwood’s Deal
Davidson, Martin N.; Schur-Narula, Niki;Case DARDEN-OB-1428-ELeadership and People ManagementArjun Sachdev is in a quandary. He is eager to land a $4 million account with Collingwood's Supermarkets, a large Australian supermarket chain, but Neil Fletcher, Collingwood's buyer, has casually made a number of racist comments in talking with Sachdev. This is a high-stakes sale; landing the account would certainly validate Sachdev's recent promotion to director of business development at his company, Strasbourg Organics. Losing it could jeopar...Starting at €8.20