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TD Canada Trust (A), (B), and (C), Teaching Note
Campbell, DennisTeaching Note HBS-108076-ETeaching Note for 108-005, 108-043, and 108-055.Starting at €0.00
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Sales Misconduct at Wells Fargo Community Bank, Teaching Note
Srinivasan, Suraj; Gallani, Susanna; Campbell, Dennis; Migdal, AmramTeaching Note HBS-118022-ETeaching note for case 118009.Starting at €0.00
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TD Canada Trust (B): Linking the Service Model to the P&L
Campbell, Dennis; Kazan, BrentCase HBS-108043-EStarting at €5.74
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GE Appliances: Implementing Haier's Made-In-China Management System
Campbell, Dennis; Meyer, Marshall; Yining Cao, Bonnie; Lau, DawnCase HBS-119099-EStarting at €8.20
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TD Canada Trust (C): Translating the Service Model to Service Operations
Campbell, Dennis; Kazan, BrentCase HBS-108055-EStarting at €5.74
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Improvement with Customer Operators, Module Note for Instructors
Frei, Frances X.; Campbell, DennisTeaching Note HBS-608135-EInstructor's guide - not available for classroom use. Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is investigated in the third module. This opportunity is addressed in two ways, (1) by surfacing and evolving the assumptions about cu...Starting at €0.00
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Sustaining Corporate Culture in a Growing Organization
Campbell, Dennis; Sandino, TatianaCase HBS-119109-EAccounting and ControlAn organization's culture can be a significant source of sustainable competitive advantage. For the organization, it can attract job candidates who fit and align employees working in different teams around common goals. For employees, a strong culture can generate pride, satisfaction, and purpose. However, a strong organizational culture can easily decay with a company's growth as new employees join the firm and business units develop cultures of...Starting at €8.20
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TD Canada Trust (A): The Green and the Red
Campbell, Dennis; Kazan, BrentCase HBS-108005-EThe case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth largest commercial bank Toronto-Dominion Bank (TD Bank) undertook a merger with a relatively small trust company, Canada Trust, which was known for e...Starting at €8.20
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Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel, Teaching Note
Campbell, Dennis; Martinez-Jerez, F. AsisTeaching Note HBS-107072-EInformation TechnologiesTeaching note to 106029.Starting at €0.00
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Handelsbanken: May 2002
Bhide, Amar V.; Campbell, Dennis; Stack, KristinCase HBS-116019-EAccounting and ControlStarting at €8.20