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Search results
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Do Search Ads Really Work
Harvard Business ReviewArticle HBS-F1702A-EMarketingNew research conducted with restaurant listings on Yelp found that establishments given prime position atop search results did get better results. Still, there's an important caveat. "The value Yelp ads seem to provide is in surfacing brands to customers," the researchers point out. That isn't to say that well-known companies should never use search ads; however, they should bear in mind that the ads work best when alerting customers to aspects o...Starting at €8.20
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Recruiting
Cappelli, Peter; Harvard Business Review; Holmes, Dane E.Article HBS-R1903B-ELeadership and People ManagementBusinesses have never done as much hiring as they do today and never done a worse job of it, says Peter Cappelli of Wharton in "Your Approach to Hiring Is All Wrong." Much of the process is outsourced to companies such as Randstad, Manpower, and Adecco, which in turn use subcontractors to scour LinkedIn and social media for potential candidates. When applications come--always electronically--software sifts through them for keywords that hiring ma...Starting at €8.20
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A Novel Way to Boost Client Satisfaction
Harvard Business ReviewArticle HBS-F1902A-EService and Operations ManagementResearchers have learned to mine a unique set of data that serves as a slow-motion replay of how an organization and its people function: the company's e-mail. Although e-mail analysis has largely focused on internal communications, a new study uses it to examine how employees interact with clients. Researchers studied the e-mail behaviors of teams working with key client accounts at a global professional services firm. Each month during the stud...Starting at €8.20
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Does More Work Lead to a Healthier Economy
Harvard Business ReviewArticle HBS-F1312Z-EEconomicsData about hours worked per employee, productivity per employee, and per capita GDP in several countries around the world. The bad news: Even "hot" emerging markets like Brazil have seen little growth in productivity in recent years, so even if labor markets recover, those gains might not result in much added GDP. Due to the highly graphical nature of the Vision Statement, we offer this reprint in color, PDF format only. We recommend printing it...Starting at €8.20
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A Manager's Guide to Augmented Reality
Porter, Michael E.; Heppelmann, James; Harvard Business Review; Jouret, Guido; Morse, GardinerArticle HBS-R1706B-EInformation TechnologiesWhile the physical world is 3-D, most data is trapped on 2-D pages and screens. This gulf between the real and digital worlds limits our ability to exploit the volumes of information available to us. Augmented reality, a set of technologies that superimposes digital data and images on physical objects, is closing this gap. By putting information directly into the context in which we'll apply it, AR increases our ability to absorb and act on it. A...Starting at €8.20
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Revolutionizing Customer Service
Harvard Business ReviewArticle HBS-F1604A-EMarketingMany companies want to raise their level of customer service--but how? The typical response is to rewrite frontline employees' scripts and conduct pilot projects. Those tactics may be fine for a company whose service operation is functioning reasonably well. But if the operation is badly broken, or the industry is being disrupted and customers suddenly have many more choices, argue Singapore-based researchers and consultants Jochen Wirtz and Ron ...Starting at €8.20
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When Neuromarketing Crosses the Line
Harvard Business ReviewArticle HBS-R1907B-EMarketingThree leading researchers--a marketing professor, a philosopher, and a neuroscientist--talk with HBR about the ethical implications of neuromarketing. Although consumers typically accept that their purchase behavior is public, these experts say, they think of their brains and thoughts as private, which can lead to backlash against organizations that use neuromarketing tools. And while informed consent is standard in the academic world, it's not a...Starting at €8.20
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Tesla's Not as Disruptive as You Might Think
Harvard Business ReviewArticle HBS-F1505A-EStrategyAn investor in the electric car company Tesla recently issued a friendly challenge to HBS professor Clayton Christensen, the father of the theory of disruptive innovation: Does Tesla represent a new model of disruption, in which products start at the high end and move down? Christensen's research associates investigated by posing five questions used to evaluate disruptive innovations, concluding that Tesla is actually a classic sustaining innovat...Starting at €8.20
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Why You Should Rotate Office Seating Assignments
Harvard Business ReviewArticle HBS-F1802A-EDesign firms have long claimed that workspace reorganizations promote collaboration and creativity, and research studies back up those claims. But the financial return has been hard to prove--until now. Research at a South Korean e-commerce firm finds that relocating "merchandisers"--employees who source product deals--near employees they hadn't previously had much contact with boosted creativity among those with high deal-sourcing ability and si...Starting at €8.20
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When Platforms Attack
Harvard Business ReviewArticle HBS-F1510A-EStrategyAmazon began life as an online bookseller, of course, but now there are few products you can't buy on the site. New research led by HBS's Feng Zhu investigates a common worry of Amazon's third-party sellers: What happens when, instead of just matching buyers and sellers, the platform decides to offer competing products itself? Zhu's team examined 164,000 products sold exclusively by third parties and found that 10 months later, Amazon had begun d...Starting at €8.20