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What We'll Be Doing in 2022
Harvard Business ReviewArticle HBS-F1410Z-EEconomicsOver the next decade, job growth will be greatest in the health care and personal care fields and in construction. Jobs will actually decline in farming. Due to the highly graphical nature of the Vision Statement, we offer this reprint in color, PDF format only. We recommend printing it out in color to maximize its effectiveness.Starting at €8.20
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Managers Can't Be Great Coaches All by Themselves
Harvard Business ReviewArticle HBS-F1803A-ETo understand how managers can better provide the development that up-and-coming talent need, researchers at Gartner surveyed 7,300 employees and managers and interviewed and surveyed hundreds of HR executives. From this work they identified four coaching profiles-- Teacher Managers, Always-On Managers, Connector Managers, and Cheerleader Managers--and assessed their impact on performance. Surprisingly, time spent on employee development seems no...Starting at €8.20
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Can a Strong Culture be too Strong, Debrief Slides
Harvard Business ReviewCase HBS-HPT005-ELeadership and People ManagementSlide supplement for product numbers R1401L, R1401X, and R1401Z.Starting at €8.20
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Can a Strong Culture be Too Strong, Teaching Note
Harvard Business ReviewTeaching Note HBS-HTN005-ELeadership and People ManagementTeaching Note for Product Numbers: R1401L, R1401X, and R1401Z.Starting at €0.00
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Finding the Right CEO
Harvard Business ReviewArticle HBS-F2201A-EKnowledge and CommunicationThe most promising candidates in your company may not be where you expect.Starting at €8.20
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The #MeToo Backlash
Harvard Business ReviewArticle HBS-F1905A-ELeadership and People ManagementMany people thought the #MeToo movement would have a deterrent effect. A group of researchers weren't so sure. In early 2018 they began a survey to determine whether their fears of fallout were justified. Indeed, both men and women predicted that men would be more reluctant now to engage with women at work in certain ways, such as meeting one-on-one or going for after-work drinks, even though such activities can be crucial for advancement. People...Starting at €8.20
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When Hiring Execs, Context Matters Most
Harvard Business ReviewArticle HBS-F1705A-EEntrepreneurshipWhen choosing a CEO, boards typically take into account the particular circumstances the company faces: Is it in need of a turnaround, say, or will it be scaling for growth? But firms don't usually pay much attention to contextual challenges when hiring for and promoting people into lower-level leadership roles, instead preferring jack-of-all-trades candidates. A new study from CEB suggests that they will be more successful if they consider the s...Starting at €8.20
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Rudeness and Its Noxious Effects
Harvard Business ReviewArticle HBS-F0803D-ELeadership and People ManagementThe mere thought of being on the receiving end of verbal abuse hurts people's ability to perform complex tasks requiring creativity, flexibility, and memory recall, new research reveals.Starting at €8.20
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Revolutionizing Customer Service
Harvard Business ReviewArticle HBS-F1604A-EMarketingMany companies want to raise their level of customer service--but how? The typical response is to rewrite frontline employees' scripts and conduct pilot projects. Those tactics may be fine for a company whose service operation is functioning reasonably well. But if the operation is badly broken, or the industry is being disrupted and customers suddenly have many more choices, argue Singapore-based researchers and consultants Jochen Wirtz and Ron ...Starting at €8.20
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Why People Quit Their Jobs
Harvard Business ReviewArticle HBS-F1609A-EStrategyAttrition has always been expensive for companies, but in many industries the cost of losing good workers is rising. As a result, firms are intensifying efforts to predict which workers are at high risk of leaving so that managers can try to stop them. New research by CEB looks not just at why workers quit but also at when. Danger points include work anniversaries, big birthdays, and large social gatherings such as class reunions; these are natur...Starting at €8.20