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Leadership Character and Corporate Governance
Jeffrey Gandz; Mary M. Crossan; Gerard Seijts; Mark RenoArticle IVEY-9B13TC07-ELeadership and People ManagementCorporate directors should look for three criteria in executives: competencies, commitment, and character. This article focuses on leadership character, the least understood of the three criteria. The authors met with over 300 business leaders on three continents, who identified character weaknesses or defects — including overconfidence, lack of transparency, and lack of accountability — as central to the Global Financial Crisis. The authors posi...Starting at €8.20
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Unlock the Mysteries of Your Customer Relationships
Avery, Jill; Fournier, Susan; Wittenbraker, JohnArticle HBS-R1407E-EMarketingDespite the $11 billion spent on CRM software annually, many consumer companies don't understand customer relationships at all. They aren't aware of the variety of relationship types and don't understand what kind their customers want. Through research in a wide variety of consumer industries, the authors have identified 29 types of relationships. For example, some customers want to be "best friends" with a brand; others are looking for a passion...Starting at €8.20
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Why Fighting COVID-19 Requires Character
Kimberley Young Milani; Gerard SeijtsArticle IVEY-9B20TB03-EStrategyWith the emergence of the COVID-19 pandemic, leaders across all sectors worldwide face enormous challenges. How they behave and the decisions they make will separate the bad from the great. In 2010, the Ivey Business School established the Ian O. Ihnatowycz Institute for Leadership with a mandate to focus on leader character. Its research resulted in a framework consisting of 11 dimensions of character and supporting behaviours that were identifi...Starting at €8.20
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The Marriott-Starwood Merger: Navigating Brand Portfolio Strategy and Brand Architecture
Avery, Jill; Dev, Chekitan S.; Stroock, Laure MougeotCase HBS-518081-EMarketingIn September 2016, Marriott completed its $13.3 billion acquisition of Starwood Hotels & Resorts, which added 11 brands to its already robust 19 hotel brand portfolio. Tina Edmundson, Marriott's global brand officer, was charged with making sense of the brand portfolio and designing a strategy that would clearly differentiate each brand from the others and a brand architecture system to communicate to consumers how to navigate among them. She wou...Starting at €8.20
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Michael Boulos: A Career Derailed
Gerard Seijts; Kanina BlanchardCase IVEY-9B14C053-ELeadership and People ManagementOn July 16, 2014, the finance manager of the Powertrain Department in the Whitby, Ontario branch of Astra Automotive, a global automotive parts manufacturer, was summoned to a meeting. He had been with the company for 11 years, steadily rising through the ranks because of his analytical capabilities, grasp of business complexities and intense work ethic. He was ambitious and driven to succeed; as a result, he was sometimes perceived as unnecessar...Starting at €8.20
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Losing Anthopoulos Is Major League Loss for Blue Jays
Gerard SeijtsArticle IVEY-9B15TE07-ELeadership and People ManagementAlthough the Toronto Blue Jays didn’t make it to the 2015 World Series, they clearly didn’t lack character — and this wasn’t a fluke. As departing General Manager Alex Anthopoulos explained, team management had made a concerted effort during the off-season to focus less on “talent and tools and production” and put more emphasis on player “character, make-up, quality of the human being, what kind of teammate they are.” This article uses research o...Starting at €8.20
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Defence Research and Development Canada — Toronto (A): The Organizational Alignment Program
Gerard Seijts; Helen WojcinskiCase IVEY-9B12C009-EEntrepreneurship, Leadership and People ManagementThe world had changed as a result of the terrorist attacks on September 11, 2001. Canada was engaged in the Afghanistan War, and the first casualties were being felt. It was November 28, 2005, as Rene LaRose, the director general of Defence Research and Development Canada (DRDC) Toronto, sat in his office preparing for an all-staff briefing the following day. He knew that for his research institute to remain relevant and be a major contributor to...Starting at €8.20
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Invictus: Introducing Leadership Competencies, Character and Commitment
Gerard Seijts; Jeffrey Gandz; Mary M. CrossanCase IVEY-9B14C016-ELeadership and People Management, StrategyBusiness schools have done an admirable job of teaching competencies, and many business organizations have defined the framework of competencies that are required to be successful in the institution. However, much less attention has been spent on leadership character and the importance of commitment to the leadership role. There is no consistent understanding among executives about what character means, despite a concurrence that it is important....Starting at €8.20
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Michael McCain and the Evolution of Good Corporate Leadership
Thomas Watson; Gerard SeijtsArticle IVEY-9B20TA02-EStrategyIn January 2020, a U.S. hunter-killer drone killed Iran’s second most powerful person, without congressional approval. During the fog of Iran’s response, Ukraine International Airlines Flight 752 was shot out of the sky over Tehran by jittery Iranian military defense personnel. Michael McCain, CEO of Toronto-based Maple Leaf Foods, blamed Trump for the accident, which claimed the lives of 176 people, including the wife and 11-year-old son of a Ma...Starting at €8.20
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A Journey to Washington, DC - Teaching Note
Gerard Seijts; Vania SakelarisTeaching Note IVEY-W34651-ELeadership and People ManagementTeaching note for product W34650.Starting at €0.00