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Empowering Customers with Mobile Applications: How To Boost Your Company's Image Using Social Technologies
Bernoff, Josh; Schadler, TedBook Chapter HBS-7033BC-EIncreasingly, your customers are turning to their mobile devices to find information about your company's products and services-and they expect you to be there to help them. You have a choice to make: You can align yourself with these customers, empowering them with mobile offers, mobile information, and mobile customer service, or you can let them find whatever happens to come their way via the Internet. Mobile web users-the "mass mavens" who sp...Starting at €8.20
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Parmalat Uruguay (B)
Marshall, Paul W.; Herrero, Gustavo A.Case HBS-807119-EEntrepreneurshipSupplements the (A) case. To maximize their effectiveness, color cases should be printed in color. An abstract is not available for this product.Starting at €5.74
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Irving Tanning, Teaching Note
Marshall, Paul W.; Sharpe, James M.Teaching Note HBS-812053-EEntrepreneurshipTeaching Note for 804082.Starting at €0.00
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International Steel Group, Teaching Note
Marshall, Paul W.; Sharpe, James M.Teaching Note HBS-812084-EEntrepreneurshipTeaching Note for 803162.Starting at €0.00
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PRG Schultz International, Teaching Note
Marshall, Paul W.; Sharpe, James M.Teaching Note HBS-812085-EFinanceTeaching Note for 807126.Starting at €0.00
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IBM Corporation Turnaround, Teaching Note
Marshall, Paul W.; Sharpe, James M.Teaching Note HBS-812086-EService and Operations ManagementTeaching Note for 600098.Starting at €0.00
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Newport Creamery (A) & (B), Teaching Note
Marshall, Paul W.; Sharpe, James M.Teaching Note HBS-812054-ETeaching Note for 803130.Starting at €0.00
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Keurig: Hostile Takeover (A)
Marshall, Paul W.; Lynch, John H.; Donahue, David J.; Rich, Philip B.Case HBS-918401-EStarting at €8.20
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Keurig: Hostile Takeover (B)
Marshall, Paul W.; Lynch, John H.; Donahue, David J.; Rich, Philip B.Case HBS-918402-ESupplement to case 918401.Starting at €5.74
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Chrysler Fiat 2009
Harreld, J. Bruce; Marshall, Paul W.; Lane, DavidCase HBS-811030-EEntrepreneurshipIn spring 2009, Chrysler entered a prepackaged bankruptcy and exited 40 days later in a deal with Fiat, the U.S. Treasury, and the UAW that kept the automaker alive. Looking forward, what was necessary for Chrysler to move beyond the life support it had received? What was possible? Looking back, how should the company's restructuring be assessed?Starting at €8.20