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Criterios de decisión de un banquero: el caso de Luis Valls-Taberner
Stein, Guido; García de Santos, TeresaTechnical Note ASNN-16Decision Analysis, Knowledge and Communication, Leadership and People ManagementLuis Valls-Taberner fue director del Banco Popular durante más de 30 años. Construyó el banco con personalidad, eficacia, diplomacia y visión de largo plazo, puso al cliente en el centro y convirtió al Popular en el banco más rentable del mundo. En esta nota técnica se pretende profundizar en tal éxito y brindar al lector unos criterios básicos que le orienten en la toma de decisiones en distintos ámbitos.Starting at €8.20
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Decision Criteria for a Banker: Luis Valls-Taberner's Case
Stein, Guido; García de Santos, TeresaTechnical Note ASNN-16-EDecision Analysis, Knowledge and Communication, Leadership and People ManagementLuis Valls-Taberner was the director of Banco Popular for more than 30 years. He built the bank with personality, efficacy, diplomacy and a long-term vision, putting the customer at the center and turning Banco Popular into the most profitable bank in the world. This technical note aims to delve into that success and provide the reader with some basic criteria to guide them in different areas of decision making.Starting at €8.20
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The Art of Giving and Receiving Advice
Garvin, David A.; Margolis, Joshua D.Article HBS-R1501D-ESeeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint, diplomacy, and patience on both sides. But managers tend to view these competencies as "gifts" that one either has or lacks. The authors argue instead that they're practical skills you can learn and apply to great effect. They draw on a large body of research to identify the most common obstacles...Starting at €8.20
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The Multiunit Enterprise
Garvin, David A.; Levesque, Lynne C.Article HBS-R0806G-EService and Operations ManagementA multiunit enterprise is a geographically dispersed organization built from standard units (stores, restaurants, or branches) that are aggregated into larger geographic groupings (districts, regions, and divisions). Although this organizational structure has become the norm in several industries, it has received little attention from academics and consultants. Garvin and Levesque set out to fill that gap in management thinking with their researc...Starting at €8.20