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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkTeaching Note HBS-917510-EService and Operations ManagementTeaching note for case 917509.Starting at €0.00
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Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3833BC-EService and Operations ManagementIs your organization capable of making the transition to an ownership state of mind, focusing on the kinds of practices and processes that foster and sustain employee and customer owners? This chapter provides a tool for assessing your ownership capabilities. The ownership audit is intended as more than just a checklist of "must do's" to achieve a higher level of employee and customer ownership in your organization. It is designed to be used peri...Starting at €8.20
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Grupo DIA: How to create a digital presence from the ground up?. Teaching Note
Vidal Romero, A. Villafuerte Martín, A.Technical Note IIST-MITN-168-E-EMarketingIn May 2012, the team responsible for the development of DIA’s digital environment (the Digital Team) was weighing how DIA should roll out its digital presence while other chains were already operating intensely on this medium, both in Spain and abroad. The senior management’s premises were clear: they should not cannibalize brick & mortar store sales; there should be no negative impact on the DIA brand image, and the budget available was very li...Starting at €8.20
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Grupo DIA: ¿Cómo desarrollar una presencia digital desde cero?. Nota del Instructor
Vidal Romero, A. Villafuerte Martín, A.Teaching Note IIST-MITN-168MarketingEn mayo de 2012 el equipo responsable del desarrollo del entorno digital en DIA (Digital Team) reflexionaba sobre cómo llevar a cabo los tres objetivos que habían determinado serían claves para la presencia de la cadena de distribución en el entorno digital: a) Conocer mejor a los clientes (actuales y potenciales) b) Atraer clientes a las tiendas c) Comenzar a vender online para probar en este medio, sin afectar al negocio tradicional, sin caniba...Starting at €0.00
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Grupo DIA: How to create a digital presence from the ground up?
Vidal Romero, A. Villafuerte Martín, A.Case IIST-MI-168-E-EMarketingIn May 2012, the team responsible for the development of DIA’s digital environment (the Digital Team) was weighing how DIA should roll out its digital presence while other chains were already operating intensely on this medium, both in Spain and abroad. The senior management’s premises were clear: they should not cannibalize brick & mortar store sales; there should be no negative impact on the DIA brand image, and the budget available was very li...Starting at €8.20
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Grupo DIA: ¿Cómo desarrollar una presencia digital desde cero?
Vidal Romero, A. Villafuerte Martín, A.Case IIST-MI-168StrategyEn mayo de 2012 el equipo responsable del desarrollo del entorno digital en DIA (Digital Team) reflexionaba sobre cómo llevar a cabo los tres objetivos que habían determinado serían claves para la presencia de la cadena de distribución en el entorno digital: a) Conocer mejor a los clientes (actuales y potenciales) b) Atraer clientes a las tiendas c) Comenzar a vender online para probar en este medio, sin afectar al negocio tradicional, sin caniba...Starting at €8.20