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Cray Research, Inc. (Spanish Version)
Aguilar, Francis J.; Brainard, Caroline E.Case HBS-306S14Knowledge and CommunicationCray Research se enfrenta a varios problemas de gestión, como resultado de un crecimiento rápido y la necesidad de un crecimiento continuo. Temas a tratar incluyen: 1) si Cray debe ser un marketing o una compañía de tecnología; 2) la competencia nueva y poderosa; 3) productos para ofrecer como Cray se mueve fuera de su segmento de mercado inicial; 4) dolores de crecimiento (es decir, la cultura corporativa, comunicaciones, etc.) y 5) ¿hay "vida d...Starting at €8.20
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Nota de introducción a DAAG Europe
Aguilar, Francis J.; Svensk, Robert E.Case HBS-306S33Knowledge and CommunicationComplementa el caso.Starting at €8.20
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DAAG Europe (A) (Spanish Version)
Aguilar, Francis J.; Svensk, Robert E.Case HBS-311S01Knowledge and CommunicationEmpresa debe decidir si subir los precios y restringir el crédito del consumidor a la luz de su estrategia para la producción de racionalizar, introducir una nueva línea de ascensores modelo y aumentar su cuota de mercado. Puntos hasta las interrelaciones de las diferentes áreas funcionales dentro de una estrategia corporativa y en cierta medida el período de tiempo asociado con el cambio estratégico.Starting at €8.20
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General Electric, 1984 (Spanish Version)
Aguilar, Francis J.; Hamermesh, Richard G.; Brainard, Caroline E.Case HBS-302S36Knowledge and CommunicationDescribe los primeros cuatro años de permanencia de Jack Welch como CEO de las ofertas de General Electric Co. con las formas Welch ha tratado de actividades de estrategia y planificación del cambio de GE y sus intentos de hacer la empresa más empresarial.Starting at €8.20
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Why Satisfaction Surveys Fail
Reichheld, FredBook Chapter HBS-8177BC-EStrategyThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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Design Winning Customer Strategies
Reichheld, FredBook Chapter HBS-8173BC-EStrategyMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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The Enterprise Story--Measuring What Matters
Reichheld, FredBook Chapter HBS-8179BC-EStrategyThis chapter looks at the case of Enterprise Rent-A-Car, examining the company's quest to tie measurement into action and to increase the number of customer promoters and reduce the number of detractors to improve the overall business. This chapter was originally published as Chapter 4 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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Bad Profits, Good Profits, and the Ultimate Question
Reichheld, FredBook Chapter HBS-8185BC-EStrategyBad profits choke off a company's best opportunities for true growth, they endanger its reputation, and alienate customers and demoralize employees. This chapter shows companies how to tell the difference between good and bad profits and asks the ultimate question that will determine the future of your business. This chapter was originally published as Chapter 1 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20
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One Goal, One Number: Accountability for Customer Relationships
Reichheld, FredBook Chapter HBS-8167BC-EStrategyToo many managers have come to believe that increasing shareholder value requires exploiting customer relationships. This chapter discusses why this approach is no longer acceptable and suggests that a trustworthy customer feedback process is necessary to allow free markets to reward organizations that practice Golden Rule behavior and punish those that don't. This chapter was originally published as Chapter 10 of "The Ultimate Question: Driving ...Starting at €8.20
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Closing the Customer Feedback Loop
Markey, Rob; Reichheld, Fred; Dullweber, AndreasArticle HBS-R0912C-EService and Operations ManagementRealizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that challenge, say three Bain & Company consultants, by creating feedback loops that start at the front line. They forgo elaborate, centralized feedback mechanisms in favor of quickly pollin...Starting at €8.20