This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Doing Business in Ho Chi Minh City, Vietnam
Mnookin, Allison; Schlesinger, Leonard A.; Lin, ShuCase HBS-323093-EEconomicsLe Thi Thu Thuy, Vice Chairwoman of Vingroup, the largest private conglomerate in Vietnam, and Global CEO of VinFast, Vingroup's automotive subsidiary established in 2017, was contemplating VinFast's future strategy. Domestically, the EV market in Vietnam was in its infancy with many hurdles including a shortage of charging stations, potential electric overload, a lack of consumer incentives, poor road conditions, and traffic congestion. Internat...Starting at €8.20
-
Team Rubicon: Bridging the Gap from Startup to National Organization
Schlesinger, Leonard A.; Nidess, DanCase HBS-315124-ETeam Rubicon, a military veteran volunteer disaster relief organization, has experienced significant success in attracting attention and support in its first four years of operation. The challenges of managing the volunteer base, the cost of responding to disasters, and the evolution of the organization raise significant strategic and organizational issues for the founding team.Starting at €8.20
-
The Priceline Group: Booking a Place for the Future
Schlesinger, Leonard A.; Pathipati, AnishCase HBS-316177-EService and Operations ManagementThe Chairman of the Priceline Group is considering the actions he must take to confront an evolving external environment, new direct competition, disintermediation and substitute offerings. Does his response require an increased coordination of each historically autonomous division or some other approach?Starting at €8.20
-
HealthCare.gov: The Crash and the Fix (A)
Schlesinger, Leonard A.; Bhayani, Paras D.Case HBS-315129-ELeadership and People ManagementA review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. There is a B case that provides the follow on strategy and processes utilized to get the site up and running after the initial failures of implementation.Starting at €8.20
-
LOLA: Do You Know What's in Your Tampon
Schlesinger, Leonard A.; Sesia, AldoCase HBS-320015-EEntrepreneurshipLOLA is a direct-to-consumer (DTC) business launched in 2015. What started as a company to provide women with organic and transparent material-labeled tampons via a subscription model, had, by 2019 evolved to include additional menstrual and sexual wellness products. LOLA's leadership wanted women to come to the company for all of their reproductive health needs (including information and a place to engage in conversation) from menstruation throu...Starting at €8.20
-
Choosing Strategies for Change (HBR Classic)
Kotter, John P.; Schlesinger, Leonard A.Article HBS-R0807M-ELeadership and People ManagementThis article was originally published in March-April 1979 and was republished in July-August 2008 as an HBR Classic. This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. The rapid rate of change in the world of management continues to escalate. New government regulations, new products, growth, increased competition, ...Starting at €8.20
-
Putting the Service-Profit Chain to Work (HBR Classic)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807L-EService and Operations ManagementThis article was originally published in March-April 1994 and was republished in July-August 2008 as an HBR Classic. This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Thos...Starting at €8.20
-
Case of the Complaining Customer (HBR Case Study and Commentary)
Finkelman, Dan; Goland, Tony; Schlesinger, Leonard A.; Nemeroff, Dinah; Zemke, Ron; Moller, ClausArticle HBS-90304-EService and Operations ManagementShortly after installing a new computer system designed to provide quick and accurate service, the president of Presto Cleaner received an angry letter from a customer whose laundry had been lost by the system. The case study looks at the questions: How much service does a company or store owe a customer? Is the customer always right? In 90304 and 90316, four authorities on customer service--Leonard A. Schlesinger, associate professor at the Harv...Starting at €8.20
-
Will a Bank's New Technology Help or Hurt Morale? (HBR Case Study and Commentary)
Schlesinger, Leonard A.Article HBS-R2104M-EKnowledge and CommunicationVanir, a young community bank dedicated to serving small-business owners, prides itself on the personalized service it delivers to customers. That approach has helped it grow quickly, but now competitors are circling. A new system that uses algorithms to speed up decision-making is ready to go live, but employees are worried that it will destroy the bank's special sauce. What should Vanir's CEO do? This fictional case study by Leonard A. Schlesin...Starting at €8.20
-
Beyond the Barricades: Chile 2023
Spar, Debora L.; Emmons, Willis M.; Schlesinger, Leonard A.; Costas, RuthCase HBS-324005-EEconomicsChile, often considered among Latin America s greatest economic success stories, suffered a shocking wave of protests in October 2019, as its citizens demanded reforms across healthcare and education systems, and protested inequality and rising costs of living. As Chileans and outside observers reviewed the situation, many reflected on the country's long history of inequality as the underlying source for public frustration. Chile s inequality h...Starting at €8.20