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Bank of America Acquires Merrill Lynch (B)
Pozen, Robert C.; Beresford, Charles E.Case HBS-310106-ESupplements to HBS no. 310-092.Starting at €5.74
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Bank of America Acquires Merrill Lynch (A)
Pozen, Robert C.; Beresford, Charles E.Case HBS-310092-EOn December 22, 2008, Bank of America (BofA) chairman and CEO Ken Lewis convened a special board of directors meeting to review his company's pending acquisition of investment bank Merrill Lynch. Negotiations for the acquisition had begun a few months earlier, during the disastrous week in September in which Lehman Brothers declared bankruptcy. Initially both Merrill and BofA viewed their agreement favorably, but in the intervening months, as Mer...Starting at €8.20
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Pandora: Royalties Kill the Web Radio Star (B)
Pozen, Robert C.; Rosenfeld, AlexCase HBS-310027-EStarting at €5.74
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Pandora: Royalties Kill the Web Radio Star (A)
Pozen, Robert C.; Rosenfeld, AlexCase HBS-310026-EJoe Kennedy, president and CEO of Pandora, one of the largest and most popular web (internet) radio broadcasters, had just received bad news. The Copyright Royalty Board (CRB) had announced its decision to increase the royalties required to be paid by the web radio industry by 2.5 times over the next five years, effectively pushing profitability for Pandora out of sight. Pandora was a "webcaster" that was based on the Music Genome Project, which ...Starting at €8.20
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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Case HBS-619018-EService and Operations ManagementIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Starting at €8.20
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCase HBS-418026-ELeadership and People ManagementStarting at €8.20
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Daqi
Pozen, Robert C.; Armbrust, Rick; Zhang, TonyCase HBS-309113-EIn 2008, Daqi was one of the largest Internet portals for user-generated content and leading word-of-mouth marketing provider in China. Grace Zhou, Daqi's CEO, was contemplating the risks and benefits of expanding Daqi's services into three new content areas-news, music, and popular bloggers. Each potential area of Daqi's expansion offered extensive benefits, such as major growth opportunity, as well as risks, including private lawsuits, governme...Starting at €8.20
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Introduction to Mutual Funds
Pozen, Robert C.Case HBS-310117-EThis note is an excerpt from Professor Bob Pozen's book "The Mutual Fund Business" and is an introduction to mutual funds, contrasted with commercial banks.Starting at €8.20
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Operational Transparency
Buell, Ryan W.Article HBS-R1902H-EService and Operations ManagementConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Starting at €8.20
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The DiagnoFirst Opportunity, Teaching Note
Pozen, Robert C.Teaching Note HBS-310118-ETeaching Note for [309112].Starting at €0.00