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Finalizing a Deal between Riva Corporation and Charlton Corporation: Charlton's Internal Deliberation (E) - Charlton Independent Director 3
Zelleke, Andy; Mayo, Anthony J.Case HBS-316019-EStarting at €5.74
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Finalizing a Deal between Riva Corporation and Charlton Corporation: Riva's Internal Deliberation (E) - Riva's Chief Strategy Officer
Zelleke, Andy; Mayo, Anthony J.Case HBS-316024-EStarting at €5.74
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Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective
Margolis, Joshua D.; Mayo, Anthony J.Case HBS-412046-ELeadership and People ManagementDenise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has been sensitive to Denise in providing feedback, he does not feel that Denise is reciprocating. Her feedback seems to be very negative and feels like a personal attack. He chose to be less negative and use feedback as a way to encourage Denise. He feels that she is not doing the same. Denise and P...Starting at €8.20
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The Transformation of Mudo, Teaching Plan
Mayo, Anthony J.Teaching Note HBS-416065-ELeadership and People ManagementThis teaching plan is designed to be used in conjunction with the case "The Transformation of Mudo", HBS Case No. 416015 and its related products to help faculty deepen students' comprehension of business issues and energize classroom discussion.Starting at €0.00
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Cataumet Boats, Inc.
Sasser, W. Earl, Jr.; Davis, MarkCase HBS-917509-EService and Operations ManagementJaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand sea...Starting at €8.20
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Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3830BC-EService and Operations ManagementOrganizations that engineer customer and employee ownership learn to predict and respond to customers' needs before they arise. Technology and information systems can be a great help in this endeavor. But just as important are the combined efforts from all parts of the organization-especially marketing, operations, human resources, and information technology-working seamlessly together to help frontline employees deliver value to customers. This ...Starting at €8.20
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Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Denise Frazer's Perspective
Margolis, Joshua D.; Mayo, Anthony J.Case HBS-412045-ELeadership and People ManagementDenise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Denise believes that she has provided concrete, actionable feedback to Paolo, she does not feel that Paolo is reciprocating. His feedback is general and superficial. Denise and Paolo have set a time to meet to discuss their latest class participation, and Denise has decided to use this time to address her issues with Paolo...Starting at €8.20
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Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3833BC-EService and Operations ManagementIs your organization capable of making the transition to an ownership state of mind, focusing on the kinds of practices and processes that foster and sustain employee and customer owners? This chapter provides a tool for assessing your ownership capabilities. The ownership audit is intended as more than just a checklist of "must do's" to achieve a higher level of employee and customer ownership in your organization. It is designed to be used peri...Starting at €8.20
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Michael Lester at Lachlan Consulting
Mayo, Anthony J.; Margolis, Joshua D.Case HBS-412041-ELeadership and People ManagementMichael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinge on his ability to build and sustain a strong relationship. How firm should he be with the client? What type of feedback would help this situation?Starting at €8.20
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Iz-Lynn Chan at Far East Organization (Abridged)
Hill, Linda A.; Mayo, Anthony J.; Teppert, Dana M.Case HBS-415033-EKnowledge and CommunicationThis case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details.Starting at €8.20