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Whole of Enterprise: An Atomic E-Business Model
Weill, Peter; Vitale, Michael R.Book Chapter HBS-4949BC-EInformation TechnologiesThe use of multiple business models across an organization can create confusion among customers, who may be required to navigate not just different computer systems, but also different ways of doing business. This chapter describes the benefits of adopting an integrated whole-of-enterprise e-business model. This chapter is excerpted from "Place to Space: Migrating to eBusiness Models."Starting at €8.20
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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Teaching Note DARDEN-OB-1046TN-ELeadership and People ManagementTeaching Note for product OB-1046Starting at €0.00
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Allocating Decision Rights & Accountability: Elements of Effective IT Governance
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3595BC-EService and Operations ManagementEvery firm, at some level, needs a digitized platform, or integrated set of electronic business processes, to operate effectively. The only way to deliver a digitized platform--and superior business value from IT--is to design IT decision rights and accountabilities so that daily decisions about IT support the firm's strategic goals. In this chapter, the authors explain the importance of transparency in IT governance and describe how a firm's gov...Starting at €8.20
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Leading an IT-Savvy Firm: The Critical Role of Senior Management in Making IT a Strategic Asset
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3597BC-EService and Operations ManagementBeing IT savvy places your company in a position to take advantage of future business opportunities. To maintain the upper hand, all senior managers must make it a constant priority to ensure their digitized platform is being exploited successfully. But how IT savvy is your firm? In this chapter, Weil and Ross first ask you to assess your firm's IT savvy. They then summarize key IT leadership roles within the organization and provide information ...Starting at €8.20
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Charles Pratt and the First Nations University (A)
Davidson, Martin N.; Yemen, GerryCase DARDEN-OB-0909-ELeadership and People ManagementCan you imagine stepping up to lead an organization in the midst of crisis? In the A case, a professor of business administration at the First Nations University of Canada (FNUniv) has submitted his résumé at the close of an assembly meeting to be considered along with five others to take over the role of interim president. As he waits for the decision, he thinks about the situation ahead of him. Public accusations of fiscal mismanagement and vio...Starting at €8.20
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Charles Pratt and the First Nations University (B)
Davidson, Martin N.; Yemen, GerryCase DARDEN-OB-0950-ELeadership and People ManagementCan you imagine stepping up to lead an organization in the midst of crisis? In the A case, a professor of business administration at the First Nations University of Canada (FNUniv) has submitted his résumé at the close of an assembly meeting to be considered along with five others to take over the role of interim president. As he waits for the decision, he thinks about the situation ahead of him. Public accusations of fiscal mismanagement and vio...Starting at €5.74
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Diversity at JPMorgan Chase: Right is Good Enough for Me (B)
Davidson, Martin N.; Yemen, GerryCase DARDEN-OB-0976-ELeadership and People ManagementHow do we get a manager to recruit the best talent—and reward them for being a better manager for doing it—when we really want them to be a great banker? That was the question one of the top ranking female executives at JPMorgan Chase asked. This two part case offers an interesting and unique approach to diversity recruitment at a Fortune 500 company. With a white male champion—Jamie Dimon—at the helm, the material unfolds a view of how competent...Starting at €5.74
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Succession Planning: RWE Ready
Davidson, Martin N.; Yemen, GerryCase DARDEN-OB-0881-ELeadership and People ManagementAlways a thorny issue but it had to be asked. Who was next in line? Management succession is a significant issue in many firms. Executives put all their energy into the business. But how much time is spent on bench strength planning? And what happens if the CEO is not ready to hand the reigns over and begin a life outside the office? This case presents transition challenges that many companies currently face—the retirement age of baby boomers and...Starting at €8.20
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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.Case DARDEN-OB-1046-ELeadership and People ManagementThis case is used in Darden's core "Leading Organizations" course and is appropriate for MBA, Executive MBA, GEMBA, and executive education programs. The manager of a baby product company's global customer support center observes friction among her staff about the only Central American employee on the team, whom the North American team members accuse of increasing their call response rate time—thus effectively lowering their pay. When conflict ...Starting at €8.20
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Driving Value from IT: Leveraging a Digitized Platform for Business Agility
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3596BC-EService and Operations ManagementBuilding a digitized platform and the proper IT services for your company can take a lot of time and energy. However, it's important not to fall back into bad working habits once new processes are set in place. Even as you take the first steps towards building an integrated digital platform, you should already be driving value and linking it to your customers' needs. This chapter will explain how to properly drive benefits from your digitized pla...Starting at €8.20