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Professors Sven Larson and Kenneth Carpenter (E)
Heskett, James L.; Johannessen, Tor Askild AaseCase HBS-908412-EProf. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response.Starting at €5.74
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Whole Foods: Balancing Social Mission and Growth
Marquis, Christopher; Besharov, Marya; Thomason, BobbiCase HBS-410023-ELeadership and People ManagementIn 2009, Whole Foods stands at a crossroads. Their incredible growth over the past 25 years has vaulted them into the ranks of the largest US supermarkets and they have arguably led to the widespread acceptance of natural and organic foods in the United States. Yet more recently, Whole Foods has come under attack as having abandoned their prior social mission as they have increasingly sought to deliver economic growth. The case begins with their ...Starting at €8.20
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Key Elements for Excellence in Classroom Cases and Teaching Notes
Austin, James E.; Heskett, James L.; Bartlett, Christopher A.Case HBS-915417-EThis document identifies the characteristics of excellent case studies and their accompanying teaching notes. The purpose is to provide guidance in preparing these educational vehicles. These guidelines were developed based on consultations with very experienced case teachers and an analysis of the elements of case studies and their teaching notes considered to be high quality by Harvard Business School faculty across departments, and on the ba...Starting at €8.20
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Beacon Group of Hong Kong: Finding Light in the Shadow Education Industry
Marquis, Christopher; Li, Qi; Leung, GuyCase HBS-415082-EEntrepreneurshipAfter more than 25 years of operation, Beacon Group had grown from having 3 small classrooms on the fourth floor of a commercial building, to a network of 21 centers across Hong Kong with over 60,000 students enrolled per year. The key long-term challenge for the industry was that due to low birth rates in Hong Kong, over the next decade there will be a precipitous decline in the number of senior secondary school students, who account for the lio...Starting at €8.20
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KidZania: Shaping a Strategic Service Vision for the Future
Heskett, James L.; Reynoso, Javier; Cabrera, KarlaCase HBS-916402-EService and Operations ManagementStarting at €8.20
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New Resource Bank: In Pursuit of Green
Marquis, Christopher; Almandoz, JohnCase HBS-412060-ENew Resource Bank was founded in San Francisco in 2006 with a mission focused on environmental sustainability. The case illustrates the opportunities and challenges of banking on values and the challenges of organizations defining a social and environmental commitment. The case also highlights the tension and potential synergies between social mission and shareholder value in the context of the crisis of 2008, the taken-for-granted expectations a...Starting at €8.20
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Leverage Value Over Cost: Developing Customer and Employee Ownership
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3827BC-EService and Operations ManagementOrganizations that foster customer and employee ownership gain an edge on the competition by designing their operating strategies and systems to leverage value over cost. They carefully align all the elements of the strategic value vision to create a unified, self-reinforcing enterprise focused on ownership-and in the process they achieve enviable margins. They pay particular attention to what the authors call "deep indicators," or key value leve...Starting at €8.20
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SK Telecom: Pursuing Happiness through Corporate Social Responsibility
Marquis, Christopher; Ryu, Kwang Y.; Mirvis, Philip; Thomason, BobbiCase HBS-410042-ELeadership and People ManagementSince 2006, SK Telecom has worked to develop strategic corporate social responsibility programs that are aligned with its business operations and corporate mission. The case tracks the original assessment process the company went through and successive organizational design efforts to align its CSR strategy and implementation architecture. In 2009, the company is going through reorganization, and the protagonist is considering how well the existi...Starting at €8.20
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Goldman Sachs: The 10,000 Women Initiative
Marquis, Christopher; Rangan, V. Kasturi; Ross, CatherineCase HBS-509042-EGoldman Sachs' five-year, $100 million philanthropic initiative to provide practical business and management education to 10,000 women around the globe recently celebrated its first anniversary and over 1,200 women were either enrolled in, or graduated from sponsored certificate programs. The case describes the conception, development and implementation of the initiative and outlines some key strategic decisions facing the firm as they roll-out t...Starting at €8.20
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Mekong Capital: Building a Culture of Leadership in Vietnam
Marquis, Christopher; Ganti, Vinay; Smith, Kevin; Guthrie, DougCase HBS-411023-ELeadership and People ManagementMekong Capital, a private equity firm specializing in investing in Vietnam, had grown dramatically since its inception in 2002 and faced numerous organizational issues in 2007. There was a shortage of qualified middle managers, an overall lack of leadership, and a culture of making excuses for performance shortfalls. These issues not only plagued Mekong, but also the portfolio companies that they took positions in. The case recounts how the found...Starting at €8.20