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Porcini's Pronto: "Great Italian cuisine without the wait!", Teaching Note
Luecke, Richard; Heskett, James L.Teaching Note HBS-4278-EService and Operations ManagementTeaching Note to 4277.Starting at €0.00
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NYPD New
Heskett, James L.Case HBS-396293-EService and Operations ManagementPolice Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasinStarting at €8.20
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Montes Cal ados: A Step Ahead
Heskett, James L.; Kindley, James T.Case HBS-918513-EMarketingMontes Cal ados is a well-known, "fast-fashion" Brazilian manufacturer of casual, but fashionable women's shoes for women aged 18-35 in major cities worldwide. To boost its declining revenues, MC must evaluate two growth options: whether to expand distribution online (at the risk of diluting the brand, by attracting older customers) and whether to increase the frequency of introducing new styles (at the risk of more fashion "misses"). Altogether...Starting at €8.20
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Calveta Dining Services, Inc.: A Recipe for Growth
Heskett, James L.; Girardi, PatriciaCase HBS-4261-EKnowledge and CommunicationCalveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when Antonio retired and named his eldest son, Frank, CEO. Frank Calveta now struggles to carry out his father's directive: double revenues within five years while maintaining the humani...Starting at €8.20
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Southwest Airlines: In a Different World
Heskett, James L.; Sasser, W. Earl, Jr.Case HBS-910419-EService and Operations ManagementThis is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to initiate service to New York's LaGuardia airport, which does not fit the airline's profile for cost, ease of service, and other factors. The bigger issue is how the org...Starting at €8.20
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Porcini's Pronto: "Great Italian cuisine without the wait!"
Heskett, James L.; Luecke, RichardCase HBS-4277-EService and Operations ManagementPorcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking for expansion opportunities, management considers launching a new chain of lower-cost, limited-menu restaurants called Porcini Pronto. The new outlets will be located along busy inter...Starting at €8.20