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Note on Structured Interviewing
Bernstein, Ethan S.; Ross, AmyCase HBS-420032-ELeadership and People ManagementMaking good hiring decisions is a critical management activity, yet many leaders just "wing it" when interviewing candidates to fill openings by having an organic conversation to assess the candidate's fit, unknowingly subjecting the process to unconscious bias. Instead, organizations should employ structured interviewing techniques to carefully assess the skills needed for a given opening, to determine a consistent approach for fairly evaluating...Starting at €8.20
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Belk: Towards Exceptional Scheduling, Teaching Note
Bernstein, Ethan S.; Kesavan, Saravanan; Staats, Bradley R.; Hassall, Luke; Qu, KathyTeaching Note HBS-417059-ELeadership and People ManagementTeaching note for case 415023.Starting at €0.00
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Note on Managing Workforce Reductions
Bernstein, Ethan S.; Knoop, Carin-IsabelCase HBS-419039-ELeadership and People ManagementEach individual who enters an organization will, at some point, leave. And yet most future leaders spend significantly more effort learning about recruiting than departures, despite the sensitivity and challenges associated with the latter. This note is intended to help address that imbalance. This note provides a roadmap for managers and employees to follow when instituting or facing layoffs. It aims to help managers consider the broader implica...Starting at €8.20
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Engaging the Nationwide Workforce
Bernstein, Ethan S.; Gover, Jessica A.; Mehta, SarahCase HBS-420036-ELeadership and People ManagementNationwide is "on your side," but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around "engagement" at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this case tells the story of those efforts to bolster employee engagement as a key part of the company's strategy to recover from the financial crisis (which it did far more effectively th...Starting at €8.20
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Beyond the Holacracy Hype
Bernstein, Ethan S.; Bunch, John; Canner, Niko; Lee, MichaelArticle HBS-R1607B-ELeadership and People ManagementMost observers who have written about holacracy and other forms of self-management take extreme positions, either celebrating these "bossless," "flat" work environments for fostering flexibility and engagement or denouncing them as naive experiments that ignore how things really get done. To gain a more accurate, balanced perspective, the authors--drawing on examples from Zappos, Morning Star, and other companies--examine why these structures hav...Starting at €8.20
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Opening the Valve: From Software to Hardware, Teaching Note
Bernstein, Ethan S.; Gino, Francesca; Staats, Bradley R.Teaching Note HBS-417060-ELeadership and People ManagementTeaching note for 415015 and 415016.Starting at €0.00
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Assembling Smartphones: Takt Time Cycle Time
Shih, Willy; Bernstein, Ethan S.Case HBS-611012-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students an opportunity to discuss the context of a manufacturing process choice, and then examine actual production numbers that resulted from a series of choices. While there isn't a traditional case issue, the discussion should focus...Starting at €8.20
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A Giant Among Women
Shih, Willy; Bernstein, Ethan S.; Bernstein, Maly Hout; Wang, Jyun-Cheng; Wei, Yi-LingCase HBS-610096-EService and Operations ManagementFew CEOs successfully manage the evolution of their companies from OEM outsourcer to branded manufacturer to expert consumer marketer as well as Tony Lo, CEO of Giant Manufacturing Co. Ltd., now the largest bicycle manufacturer in the world. In the mid-1980s, Giant produced over a million bikes per year with the Giant brand on fewer than 15% of them; by 2008, Giant was producing 6.4 million bicycles with 70% carrying the Giant brand. And in 2010,...Starting at €8.20
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Jieliang Phone Home! (A), (B), and (C), Teaching Note
Shih, Willy; Bernstein, Ethan S.Teaching Note HBS-609084-ETeaching Note for [609080], [609081], and [609082].Starting at €0.00
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Belk: Towards Exceptional Scheduling
Bernstein, Ethan S.; Kesavan, Saravanan; Staats, Bradley R.; Hassall, LukeCase HBS-415023-ELeadership and People ManagementWith 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles, and result in improved allocation of resources through the use of big data, thereby increasing sales productivity. Like many other retailers, Belk expected the benefits from automa...Starting at €8.20