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Pilgrim Bank (C): Electronic Billpay (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, Hanna; Campbell, DennisCase HBS-605S20Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Pilgrim Bank (C): Electronic Billpay, Teaching Note
Frei, Frances X.; Campbell, DennisTeaching Note HBS-608117-EFinanceTeaching Note for [602103].Starting at €0.00
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Pilgrim Bank (C): Statistics Review with Data Desk
Frei, Frances X.Teaching Note HBS-608097-EFinanceTeaching Note for [602103].Starting at €0.00
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Transformation at the IRS, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608057-EService and Operations ManagementTeaching Note for [603010].Starting at €0.00
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Verizon: The Introduction of DSL, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608056-EService and Operations ManagementTeaching Note for (2-602-070).Starting at €0.00
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Google Cloud Platform: BigQuery ML
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminTechnical Note DARDEN-QA-0942-EDecision AnalysisGoogle Cloud Platform offers BigQuery ML, a popular cloud computing resource for developing data models. This note provides information about creating, evaluating, and deploying data models with BigQuery ML.Starting at €8.20
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Zillow Offers' "Volatile Error Rate"
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminCase DARDEN-QA-0944-EDecision AnalysisIn November 2021, Zillow announced that it was planning to shut down Zillow Offers, its iBuying program that leveraged its home value algorithm to quickly purchase homes for later resale. Zillow made the announcement after its market capitalization dropped from $48.35 billion in February 2021 to $16 billion in November. Poor program performance in 2021 left the company with roughly $500 million in losses due to an extensive inventory of overpaid ...Starting at €8.20
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Influencing Customer Behavior in Service Operations (Spanish Version)
Frei, Frances X.; Edmondson, Amy C.Case HBS-614S10Service and Operations ManagementUna nota técnica del estudiante usado en el primer módulo de un curso de la Escuela de Negocios de Harvard sobre la gestión de operaciones de servicio, que la gestión de las direcciones de la función operativa de los clientes (606 a 032). Explora las formas en que las empresas de servicios pueden influir en el comportamiento de sus clientes. A partir de investigaciones sobre la motivación de los empleados y su aplicación a la motivación del clien...Starting at €8.20
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Google Cloud Platform: BigQuery Explainable AI
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminTechnical Note DARDEN-QA-0943-EDecision AnalysisMachine-learning (ML) models have become a common tool used across a multitude of industries to help people make decisions. As these models have increased in predictive power, many have also grown in complexity. The pursuit to improve the accuracy of predictions has diminished the interpretability of many models—leaving users with little understanding of the model’s behavior or trust in its predictions. The field of eXplainable artificial intelli...Starting at €8.20
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Google Cloud Platform: BigQuery Explainable AI
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminTechnical Note DARDEN-QA-0943Decision AnalysisMachine-learning (ML) models have become a common tool used across a multitude of industries to help people make decisions. As these models have increased in predictive power, many have also grown in complexity. The pursuit to improve the accuracy of predictions has diminished the interpretability of many models—leaving users with little understanding of the model’s behavior or trust in its predictions. The field of eXplainable artificial intelli...Starting at €8.20