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Pilgrim Bank (A): Statistics Review with Data Desk
Frei, Frances X.Teaching Note HBS-608095-EFinanceTeaching Note for 602104.Starting at €0.00
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Dell Computers (B): The Transition
Frei, Frances X.; Edmondson, Amy C.; Harris-Van Keuren, ChristineCase HBS-607081-EService and Operations ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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Begin with Trust
Frei, Frances X.; Morriss, AnneArticle HBS-R2003H-EKnowledge and Communicationauthenticity, logic, and empathy. People tend to trust you when they think they are interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they believe that you care about them (empathy). When trust is lost, it can almost always be traced back to a breakdown in one of these three drivers. This article explains how leaders can identify their weaknesses and strengths on these three dime...Starting at €8.20
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The Four Things a Service Business Must Get Right (Spanish version)
Frei, Frances X.Article HBS-R0804DService and Operations ManagementBecause customers' involvement as producers can wreak havoc on costs, companies must also develop creative ways to fund their distinctive offerings, by providing a self-service alternative, for example, or by offsetting expenses with operational savings. A close look at successful service businesses - Wal-Mart, Commerce Bank, the Cleveland Clinic, and others - reveals that effective integration of the four elements is key. There is no "right" wa...Starting at €8.20
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Cognizant 2.0: Embedding Community and Knowledge Into Work Processes
Eccles, Robert G.; Davenport, Thomas H.Case HBS-410084-ELeadership and People ManagementKnowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came into wider use, this evolved into what the company called "Cognizant 2.0" (C2) which was designed to ensure that the KM Appliance capabilities for storing documents and participative...Starting at €8.20
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La reputación y sus riesgos
Eccles, Robert G.; Newquist, Scott C.; Schatz, RolandArticle HBS-R0702FStrategyEste artículo incluye una vista previa de una página que resume rápidamente las ideas clave y proporciona una visión general de cómo los conceptos funcionan en la práctica, junto con sugerencias para la lectura adicional. Reguladores, grupos industriales, consultores y empresas individuales han elaborado directrices elaboradas en los últimos años para evaluar y gestionar los riesgos en una amplia gama de áreas, desde precios de los productos a lo...Starting at €8.20