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Sonoco Products Co. (C)
Groysberg, Boris; Thomas, David A.; Lane, DavidCase HBS-407063-ELeadership and People ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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Pilgrim Bank (C): Electronic Billpay (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, Hanna; Campbell, DennisCase HBS-605S20Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Pilgrim Bank (C): Electronic Billpay, Teaching Note
Frei, Frances X.; Campbell, DennisTeaching Note HBS-608117-EFinanceTeaching Note for [602103].Starting at €0.00
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Pilgrim Bank (C): Statistics Review with Data Desk
Frei, Frances X.Teaching Note HBS-608097-EFinanceTeaching Note for [602103].Starting at €0.00
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Sonoco Products Company (A), (B), and (C), and Sonoco Products Company (A) (Abridged), Teaching Note
Groysberg, Boris; Lane, David; Thomas, David A.Teaching Note HBS-407058-ELeadership and People ManagementTeaching Note to 405-009, 405-010, 407-063 and 410082.Starting at €0.00
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Transformation at the IRS, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608057-EService and Operations ManagementTeaching Note for [603010].Starting at €0.00
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Verizon: The Introduction of DSL, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608056-EService and Operations ManagementTeaching Note for (2-602-070).Starting at €0.00
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Influencing Customer Behavior in Service Operations (Spanish Version)
Frei, Frances X.; Edmondson, Amy C.Case HBS-614S10Service and Operations ManagementUna nota técnica del estudiante usado en el primer módulo de un curso de la Escuela de Negocios de Harvard sobre la gestión de operaciones de servicio, que la gestión de las direcciones de la función operativa de los clientes (606 a 032). Explora las formas en que las empresas de servicios pueden influir en el comportamiento de sus clientes. A partir de investigaciones sobre la motivación de los empleados y su aplicación a la motivación del clien...Starting at €8.20
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Best of Intentions (HBR Case Study and Commentary)
Loury, Glenn C.; Humphreys, John; Thomas, David A.; Morris, Herman , Jr.; Koehn, Daryl; Leung, AliciaArticle HBS-R0207A-ELeadership and People ManagementCynthia Mitchell has finally gotten a plum management opportunity at AgFunds, a Houston-based company that provides financial services to farmers and farmer-owned cooperatives. Peter Jones, regional vice president, has recruited Cynthia to revive the Arkansas district, which has been losing customers for 15 years. The sales force there isn't bad; it's just been poorly managed by an indifferent boss for too long. Still, Cynthia knows she'll need a...Starting at €8.20
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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20