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The Responsible Manager (Spanish version)
Prahalad, C.K.Article HBS-F1001GLeadership and People ManagementManagers must remember that they are the custodians of society's most powerful institutions, and as such they must hold themselves to a higher standard. They must strive to achieve success with responsibility. He offers 11 specific pieces of advice intended to spur his listeners to reexamine their values before plunging into everyday routines. Among them are 1) Display a commitment to learning and developing yourself. 2) Put personal performance...Starting at €8.20
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Pilgrim Bank (A): Statistics Review with Data Desk
Frei, Frances X.Teaching Note HBS-608095-EFinanceTeaching Note for 602104.Starting at €0.00
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Dell Computers (B): The Transition
Frei, Frances X.; Edmondson, Amy C.; Harris-Van Keuren, ChristineCase HBS-607081-EService and Operations ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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Begin with Trust
Frei, Frances X.; Morriss, AnneArticle HBS-R2003H-EKnowledge and Communicationauthenticity, logic, and empathy. People tend to trust you when they think they are interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they believe that you care about them (empathy). When trust is lost, it can almost always be traced back to a breakdown in one of these three drivers. This article explains how leaders can identify their weaknesses and strengths on these three dime...Starting at €8.20
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The Four Things a Service Business Must Get Right (Spanish version)
Frei, Frances X.Article HBS-R0804DService and Operations ManagementBecause customers' involvement as producers can wreak havoc on costs, companies must also develop creative ways to fund their distinctive offerings, by providing a self-service alternative, for example, or by offsetting expenses with operational savings. A close look at successful service businesses - Wal-Mart, Commerce Bank, the Cleveland Clinic, and others - reveals that effective integration of the four elements is key. There is no "right" wa...Starting at €8.20
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Innovation's Holy Grail
Prahalad, C.K.; Mashelkar, R.A.Article HBS-R1007N-EStrategyAffordability and sustainability, not premium pricing and abundance, are the new tenets of effective innovation. Westerners are struggling with the shift in mind-set, but a few emerging-market pioneers are showing the way: They're designing inexpensive products and manufacturing them with so little capital and on a scale so vast that their prices-1 cent for a one-minute telephone call, $2,000 for a car-are the lowest in the world. Nowhere is this...Starting at €8.20
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Why Sustainability Is Now the Key Driver of Innovation
Nidumolu, Ram; Prahalad, C.K.; Rangaswami, M.R.Article HBS-R0909E-EService and Operations ManagementWhen companies pursue sustainability, it's usually to demonstrate that they are socially responsible. They expect that the endeavor will add to their costs, deliver no immediate financial benefits, and quite possibly erode their competitiveness. Meanwhile, policy makers and activists argue that it will take tougher regulations and educated, organized consumers to force businesses to adopt sustainable practices. But, say the authors, the quest for...Starting at €8.20
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Cocrear un nuevo pacto social para las empresas
Brugmann, Jeb; Prahalad, C.K.Article HBS-R0702DEconomicsEste artículo incluye una vista previa de una página que resume rápidamente las ideas clave y proporciona una visión general de cómo los conceptos funcionan en la práctica, junto con sugerencias para la lectura adicional. Yendo más allá de décadas de mutua desconfianza y animosidad, corporaciones y organizaciones no gubernamentales (ONG) están aprendiendo a cooperar entre sí. Al darse cuenta de que sus intereses están convergiendo, las dos partes...Starting at €8.20