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Pilgrim Bank (A): Statistics Review with Data Desk
Frei, Frances X.Teaching Note HBS-608095-EFinanceTeaching Note for 602104.Starting at €0.00
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Lamoiyan Corp. of the Philippines: Challenging Multinational Giants, Teaching Note
Coughlan, Peter J.; Siegel, Jordan; Wells, John R.Teaching Note HBS-707554-EStrategyTeaching note to 704405.Starting at €0.00
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Dell Computers (B): The Transition
Frei, Frances X.; Edmondson, Amy C.; Harris-Van Keuren, ChristineCase HBS-607081-EService and Operations ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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Anticipating Competitive Actions (Spanish version)
Coughlan, Peter J.; Freier, Debbie; Lee, Kaiho PatrickCase HBS-704S08StrategyBefore taking competitive action, managers must anticipate the actions of their competitors. This can only be accomplished by performing thorough competitor analysis.Starting at €8.20
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Begin with Trust
Frei, Frances X.; Morriss, AnneArticle HBS-R2003H-EKnowledge and Communicationauthenticity, logic, and empathy. People tend to trust you when they think they are interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they believe that you care about them (empathy). When trust is lost, it can almost always be traced back to a breakdown in one of these three drivers. This article explains how leaders can identify their weaknesses and strengths on these three dime...Starting at €8.20
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The Four Things a Service Business Must Get Right (Spanish version)
Frei, Frances X.Article HBS-R0804DService and Operations ManagementBecause customers' involvement as producers can wreak havoc on costs, companies must also develop creative ways to fund their distinctive offerings, by providing a self-service alternative, for example, or by offsetting expenses with operational savings. A close look at successful service businesses - Wal-Mart, Commerce Bank, the Cleveland Clinic, and others - reveals that effective integration of the four elements is key. There is no "right" wa...Starting at €8.20
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Dinámicas Competitivas en los Videojuegos Caseros (A): La Era de Atari.
Coughlan, Peter J.; Freier, DebbieCase HBS-703S25StrategyCuenta la historia del ascenso y caída de Atari Corp., el jugador dominante en la arcada y de vídeo doméstico juegos en la década de 1970 y principios de 1980. Durante este período, Atari creció de una inversión inicial de $ 500 en un hombre $ 2 mil millones en ingresos por empresa años, convirtiéndose en la compañía de más rápido crecimiento en la historia de los Estados Unidos. El paseo salvaje llegó a un alto que se estrella en 1983, sin embar...Starting at €8.20