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Hope for Special Hope (C)
Matherne, G. Paul; Goldberg, RebeccaCase DARDEN-OM-1681-EService and Operations ManagementThis case set follows Eric and Holly Nelson, founders of Special Hope Network, a nonprofit organization providing holistic therapy services for children with intellectual disabilities and their families in Lusaka, Zambia. Eric, a pastor, and Holly, a special needs teacher, had previously adopted three children with Down syndrome and moved to Zambia to form this enterprise. They worked hard to overcome systemic obstacles to their mission, includin...Starting at €5.74
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Pilgrim Bank (C): Electronic Billpay (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, Hanna; Campbell, DennisCase HBS-605S20Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Uncertainty in Surgical Supplies—A Cardinal Error (C): Decision-Making as a Crisis Unfolds
Matherne, G. PaulCase DARDEN-OM-1766-EService and Operations ManagementThis case set is about the unfolding uncertainty associated with a supply chain issue involving Cardinal Health (Cardinal), the primary supplier of surgical packs to Garfield Health System (GHS). John Jenkins, MD, the newly appointed chief medical officer (CMO) at a medium-size university hospital at GHS, must assess the issue and respond as Cardinal notifies GHS of potential contamination in the manufacture of surgical gowns. Cardinal initially ...Starting at €5.74
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Pilgrim Bank (C): Electronic Billpay, Teaching Note
Frei, Frances X.; Campbell, DennisTeaching Note HBS-608117-EFinanceTeaching Note for [602103].Starting at €0.00
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Pilgrim Bank (C): Statistics Review with Data Desk
Frei, Frances X.Teaching Note HBS-608097-EFinanceTeaching Note for [602103].Starting at €0.00
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Hope for Special Hope? (A), (B), and (C) - Teaching Note
Matherne, G. Paul; Goldberg, RebeccaTeaching Note DARDEN-OM-1679TN-EService and Operations ManagementTeaching note for product OM-1679Starting at €0.00
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Uncertainty in Surgical Supplies—A Cardinal Error (A), (B), (C), and (D) - Teaching note
Matherne, G. PaulTeaching Note DARDEN-OM-1764TN-EService and Operations ManagementTeaching note for products OM-1764, OM-1765, OM-1766 and OM-1767Starting at €0.00
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Transformation at the IRS, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608057-EService and Operations ManagementTeaching Note for [603010].Starting at €0.00
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Verizon: The Introduction of DSL, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608056-EService and Operations ManagementTeaching Note for (2-602-070).Starting at €0.00
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Influencing Customer Behavior in Service Operations (Spanish Version)
Frei, Frances X.; Edmondson, Amy C.Case HBS-614S10Service and Operations ManagementUna nota técnica del estudiante usado en el primer módulo de un curso de la Escuela de Negocios de Harvard sobre la gestión de operaciones de servicio, que la gestión de las direcciones de la función operativa de los clientes (606 a 032). Explora las formas en que las empresas de servicios pueden influir en el comportamiento de sus clientes. A partir de investigaciones sobre la motivación de los empleados y su aplicación a la motivación del clien...Starting at €8.20