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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Article HBS-R1110G-EService and Operations ManagementMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Starting at €8.20
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The Microwork Solution
Gino, Francesca; Staats, Bradley R.Article HBS-R1212G-ELeadership and People ManagementWhat's the best way to lift people out of poverty? The social entrepreneurs in the new "impact sourcing" industry believe the answer is providing work, not aid. Their organizations hire people at the bottom of the pyramid to perform digital tasks such as transcribing audio files and editing product databases. Essentially, they do business process outsourcing that also boosts economic development. Samasource, a San Francisco-based nonprofit, is on...Starting at €8.20
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Radically Simple IT
Upton, David M.; Staats, Bradley R.Article HBS-R0803J-EInformation TechnologiesMany managers think that developing and rolling out a major IT system is like putting up a warehouse: You build it and you're done. But that does not work for IT anymore. Taking that approach results in rigid, costly systems that are outdated from the day they are turned on. What's needed for today's businesses is IT that serves not only as a platform for existing operations but also as a launchpad for new functions and businesses. In this articl...Starting at €8.20
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The Hidden Benefits of Keeping Teams Intact
Huckman, Robert S.; Staats, Bradley R.Article HBS-F1312A-ELeadership and People ManagementSeven years of research into how teams work shows just how great the benefits are when team members have lots of experience working with one another. Five steps can help managers take advantage of team familiarity, a surprisingly underutilized tool.Starting at €8.20
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Why Organizations Don't Learn
Gino, Francesca; Staats, Bradley R.Article HBS-R1511G-ELeadership and People ManagementFor any enterprise to be competitive, continuous learning and improvement are key--but not always easy to achieve. After a decade of research, the authors have concluded that four biases stand in the way: We focus too heavily on success, are too quick to act, try too hard to fit in, and rely too much on experts. Each of these biases raises challenges, but each can be curbed with particular strategies. A preoccupation with success, for example, le...Starting at €8.20