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Saladstop!: Refreshing the Service Delivery - Teaching Note
Sheryl E. Kimes; Thompson S.H. Teo; Iswarya LoganathanTeaching Note IVEY-8B21D010-EService and Operations ManagementTeaching note for product 9B21D010.Starting at €0.00
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Putting Your Company's Whole Brain to Work (Spanish version)
Leonard, Dorothy; Straus, SusaanArticle HBS-97407StrategyThe competitive imperative for virtually all businesses today is that simple. Responding to that command is difficult, however, because innovation takes place when different ideas, perceptions, and ways of processing and judging information collide. And it often requires collaboration among players who see the world differently. As a result, the conflict that should take place constructively among ideas all too often ends up taking place unprodu...Starting at €8.20
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Bella Healthcare India (Spanish version)
Leonard, Dorothy; Yong, SunruCase HBS-414S05StrategyBella Salud la India se estableció originalmente en Bangalore como una planta de fabricación de bajo costo para un desarrollador de equipos de cardiología con sede en EE.UU.. Bajo gerente Joseph Cherian evolucionó considerablemente, el desarrollo de sus propias capacidades de investigación y desarrollo. Fortalecido por la inversión en la formación técnica y un cambio en la cultura y la mentalidad, el equipo de la India desarrolló y lanzó su prime...Starting at €8.20
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Saladstop!: Service Environment and Design
Sheryl E. Kimes; Thompson S.H. Teo; Iswarya LoganathanCase IVEY-9B21D010-EService and Operations ManagementIn May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve the customer experience at SaladStop! stores worldwide. In six months, the founder was planning to renovate one of his branches in Singapore. This renovation would set a precedent for future outlets in terms of layout and design. The founder was aware of rising customer dissatisfaction caused...Starting at €8.20