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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Teaching Note DARDEN-OB-1046TN-ELeadership and People ManagementTeaching Note for product OB-1046Starting at €0.00
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How Hard Should You Push Diversity (HBR Case Study)
Davidson, Martin N.Article HBS-R1211X-ELeadership and People ManagementCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Starting at €8.20
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Opening Week at Darden
Davidson, Martin N.; Thomas-Hunt, Melissa C.Case DARDEN-OB-1296-ELeadership and People ManagementThis case describes the experience of five MBA students beginning their two-year residential program. The students are members of a learning team, and each is experiencing challenges orienting to the new program and to her or his teammates.Starting at €8.20
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How Hard Should You Push Diversity (Commentary for HBR Case Study)
Davidson, Martin N.Article HBS-R1211Z-ELeadership and People ManagementCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Starting at €8.20
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaTechnical Note DARDEN-OB-1449-ELeadership and People ManagementThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookStarting at €8.20
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Arjun Sachdev and the Collingwood’s Deal
Davidson, Martin N.; Schur-Narula, Niki;Case DARDEN-OB-1428-ELeadership and People ManagementArjun Sachdev is in a quandary. He is eager to land a $4 million account with Collingwood's Supermarkets, a large Australian supermarket chain, but Neil Fletcher, Collingwood's buyer, has casually made a number of racist comments in talking with Sachdev. This is a high-stakes sale; landing the account would certainly validate Sachdev's recent promotion to director of business development at his company, Strasbourg Organics. Losing it could jeopar...Starting at €8.20
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Kulicke and Soffa Industries, Inc., in China: Transferring Knowledge (A) and (B) (Abridged)
Raz, Gal; Davidson, Martin N.; Yemen, GerryCase DARDEN-OM-1500-EService and Operations ManagementThis version condenses the two parts of “K&S Industries Inc. in China: Transferring Knowledge (A) and (B)” into a single-use case. Suitable for the MBA, EMBA, GEMBA, and executive education programs, the case presents a manufacturer of semiconductor assembly equipment looking to achieve growth in its wire bonding tools segment—in particular, capillaries and dicing saw blades—through geographic expansion. At the time, it manufactured capillaries i...Starting at €5.74
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Important Accounting Concepts: The Rules that Shape Financial Statements
HBS Press; Harvard Business School PressBook Chapter HBS-5801BC-EFinanceAlthough many managers are proficient in reading financial statements, most are not yet masters of the accounting concepts and processes from which this data is derived. This chapter examines seven key accounting issues that affect your performance as a manager: GAAP, accrual vs. cash accounting, accounting for inventories, accounting for depreciation, the account treatment of leases, the principle of historic cost, and cost accounting. This cha...Starting at €8.20
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Budgeting: Seeing the Future
HBS Press; Harvard Business School PressBook Chapter HBS-5221BC-EFinanceBudgeting can cause stress and conflict, eating up lots of hours. But a good budget can be the difference between financial success and insolvency. In this chapter, you'll learn about the many types of budgets that serve different purposes. You'll also learn how to determine which type most effectively helps you meet your business goals. This chapter is excerpted from Harvard Business Essentials: Manager's Toolkit.Starting at €8.20
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Writing a Business Plan: The Basics
HBS Press; Harvard Business School PressBook Chapter HBS-5344BC-EEntrepreneurshipEvery entrepreneur is encouraged to write a business plan; those who don't quickly learn that future operations can be derailed without a cohesive printed mission and that obtaining outside funding is nearly impossible without one. This chapter discusses the managerial purposes of a business plan and describes the key points that potential investors look for. This chapter is excerpted from Harvard Business Essentials: Entrepreneur's Toolkit.Starting at €8.20