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José Bové (C)
Rodríguez Porras, José MaríaCase FH-702Leadership and People ManagementEl caso describe las medidas tomadas por Mercadé para que Bové pueda desempeñar su función de manera efectiva, ajustándole en su función y nivel más idóneo.Starting at €5.74
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Acenor: The Vitoria-Gasteiz Factory (C)
Rodríguez Porras, José MaríaCase FH-385-ELeadership and People ManagementStarting at €5.74
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Acenor: Planta de Vitoria-Gasteiz (C)
Rodríguez Porras, José MaríaCase FH-385Leadership and People ManagementDescribe las medidas adoptadas para llevar la participación a la base en 1990. (Also available in English).Starting at €5.74
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José Bové (C) (Portuguese version, Portugal)
Rodríguez Porras, José MaríaCase FH-702-PPLeadership and People ManagementThe case describes the measures taken by Mercadé to allow Bové to function effectively, adjusting to a suitable function and level.Starting at €5.74
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Acenor: The Vitoria-Gasteiz Factory (A, B, C, D & E) - Teaching Note
Rodríguez Porras, José MaríaTeaching Note FHT-30-ELeadership and People ManagementStarting at €0.00
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Acenor: Planta de Vitoria-Gasteiz (A, B, C, D y E) - Nota del Instructor
Rodríguez Porras, José MaríaTeaching Note FHT-30Leadership and People Management(Véase casos FH-355, FH-384, FH-385, FH-449 y FH-481)Starting at €0.00
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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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The Mitchell Family and Mitchells/Richards (Spanish Version)
Edmondson, Amy C.; Hajim, Corey; Mulderry, Kelly; Davis, John A.Case HBS-610S23Service and Operations ManagementDescribe la sofisticación operativa una pequeña, de cadena de tiendas de lujo logrado a través del uso de la tecnología y el servicio al cliente "alto contacto". Una empresa de gestión familiar, Mitchell ha construido su éxito con una estrategia de servicio al cliente, conocido internamente como "abrazos". El término es engañosamente simple. mentiras verdaderas de éxito de la empresa en su mezcla de un ambiente cálido, orientado a otra cultura co...Starting at €8.20
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Acenor: Planta de Vitoria-Gasteiz (D)
Rodríguez Porras, José MaríaCase FH-449Leadership and People ManagementEs continuación de los casos con el mismo título, A (FH-355), B (FH-384) y C (FH-385). Describe los avances realizados en el programa de mejora continua de la calidad integral, desde mayo hasta noviembre de 1991.Starting at €5.74